Automotive Service Advisor

Baker Buick (Hudsonville)•Hudsonville, MI

12d

About The Position

Baker Auto Group is seeking a high-energy Automotive Service Advisor to join its Buick GMC team in Hudsonville. The role is suited to someone familiar with service advising who prioritizes customer satisfaction and enjoys working as part of a high-performing team. The company will provide training on the remaining aspects of the role. The Service Advisor is the primary customer contact throughout the service visit, from the initial greeting through delivery of the serviced vehicle. The advisor assesses customer needs, recommends appropriate services, explains multi-point inspection results and estimates, coordinates vehicle progress through the shop, keeps customers informed, maintains current paperwork, and follows manufacturer warranty requirements and company policies and procedures.

Requirements

Experience in a dealership service department or automotive repair shop.
A current, valid driver's license and an insurability rating.
High school diploma or equivalent.

Nice To Haves

Experience with the CDK dealer management system.
College experience.
Familiarity with the Service Advisor role; additional experience is valued.

Responsibilities

Serve as the primary customer contact from the initial greeting through delivery of the serviced vehicle.
Learn the product and serve as a credible resource for customers.
Assess customer needs and present appropriate services.
Promote the multi-point inspection process and review results with every customer.
Organize and present service estimates.
Manage a book of business and help ensure vehicles move through the shop on schedule.
Keep customers informed about progress and status changes.
Keep paperwork organized and current.
Follow manufacturer warranty requirements and applicable policies and procedures.