Service Advisor Jobs

About The Position

Requirements

• Customer service or sales-related background preferred
• Professional appearance and positive attitude to all customers
• Ability to communicate at a high level, both verbally and in writing
• Strong organizational and computer skills are required for the position
• Be team-oriented, self-motivated, and process driven
• Dockmaster knowledge a plus
• Valid driver's license
• Ability to pass a pre-employment background and drug screen

Nice To Haves

• Excellent communication and interpersonal skills
• Ability to solve issues for all kinds of clients with professionalism and patience
• Organized and detail-oriented
• Ability to manage time well and prioritize multiple tasks effectively
• Present yourself professionally

Responsibilities

• Initiate work orders and maintain control until closed and invoiced
• Scheduling service work appropriately
• Keeping track of job status/progress and communicating proactively with customers and employees
• Returning phone calls and emails promptly
• Dispatching tickets to appropriate techs
• Creating and updating work orders with proper documentation
• Explaining work to the customers over the phone or via walkarounds
• Ensuring the parts are available for the jobs prior to dispatch
• Ensuring the work is approved
• Tracking open work orders on scheduling system
• Follow up with techs and/or customers on progress
• Pre-selling and suggest additional work proactively
• Performing work order audits to quality check all lines addressed, pricing accurate, parts and sublets billed, etc
• ‘Pre-deliver’ closed work orders over the phone and answer all questions
• Follow up with customers on future work
• Maintain neat and clean service facilities & equipment
• Ability to read work order requests and ensure that boats are efficiently and effectively moved for rigging and pre-owned technician, haul-launch schedules
• Knowledge of OEM and recommended maintenance schedules for all boat engines and products
• Handles service department filing and records
• Ensure that all service bulletins for engine and boat are written up and repair orders generated
• Provide proactive and routine communication to ensure customer satisfaction with performance, products, and services
• Greet, welcome, and offer direction and amenities to clients as they enter the premises
• Operate the phones and main telephone line hospitably and effectively by answering each call within two rings, transferring calls to the appropriate individual or department, and/or taking and communicating messages as needed
• Multitasking and time-management skills, with the ability to prioritize tasks
• Great attitude, accuracy, thoroughness and proactive effort toward anything else asked to do

Benefits

• medical
• dental
• vision
• life insurance
• 401(k)
• paid vacation and personal time
• employee discounts
• continued job training