Experienced Service Advisor
About The Position
Chevrolet Buick GMC of Puyallup, part of the family-owned Harnish Auto Family, is seeking an experienced, motivated, and customer-focused Automotive Service Advisor. The role is suited to someone familiar with dealership service operations who can work in a fast-paced environment, build lasting customer relationships, and contribute to service department success. The Service Advisor guides customers through the service experience, records their concerns, recommends appropriate maintenance and repairs, and coordinates with technicians and parts personnel. The position involves explaining inspection findings, estimates, costs, and timelines; keeping customers updated; maintaining accurate repair orders; and meeting departmental sales, productivity, and customer-satisfaction goals. The company describes its work environment as supportive and team-oriented and offers training and professional development, along with opportunities for advancement. Harnish Auto Family is a family-owned dealership group serving the Puget Sound area and says it values integrity, transparency, customer satisfaction, and community engagement.
Requirements
- Previous automotive dealership Service Advisor experience is required.
- Strong understanding of automotive maintenance, repair processes, and service department operations.
- Proven ability to sell recommended services and build customer relationships.
- Excellent communication, organization, and multitasking skills.
- Ability to manage a high volume of repair orders in a fast-paced environment.
- Strong commitment to customer satisfaction and teamwork.
- Valid driver's license and acceptable driving record.
Nice To Haves
- Experience with dealership management systems and digital vehicle inspections.
Responsibilities
- Greet customers and provide an exceptional service experience from start to finish.
- Accurately document customer concerns and create repair orders.
- Recommend maintenance and repair services based on vehicle needs and manufacturer guidelines.
- Communicate with technicians, parts personnel, and customers to ensure timely repairs.
- Review inspection results and clearly explain recommended services and associated costs.
- Provide accurate repair estimates and timelines, and give customers regular updates.
- Maximize service opportunities while maintaining customer trust and satisfaction.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Maintain accurate repair orders and follow dealership processes and procedures.
- Meet or exceed departmental goals for sales, productivity, and customer satisfaction.
Benefits
- Competitive compensation with performance-based earning opportunities.
- Medical, dental, and vision insurance.
- 401(k) with employer matching opportunities.
- Paid time off.
- Employee discounts.
- Ongoing training and professional development.
- Opportunities for advancement within the dealership group.
- Supportive, team-oriented work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
