SERVICE EXPERIENCE ADVISOR - SALES POSITION, HOSPITALITY EXPERIENCE PREFERED
About The Position
Micro Center is seeking a self-motivated, results-oriented Service Experience Advisor to serve as the first point of contact for customers seeking technical service. Based at the Knowledge Bar, this front-line role combines basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend appropriate solutions, and build confidence in the repair process. The advisor provides a high-touch customer experience and explains the value of services such as PriorityCare+, Data Backup, ESET, and other personalized solutions. This entry-level opportunity is suited to people with sales, hospitality, or customer-service experience who are interested in technology and eager to learn. Compensation is listed as $18–$22 plus commission, with performance-based pay and commission opportunities.
Requirements
- High school diploma or equivalent.
- No prior technical experience required.
- Ability to build rapport, earn trust, and explain services or solutions clearly and professionally.
Nice To Haves
- Customer-facing commissioned sales, hospitality, and/or retail experience is strongly preferred.
Responsibilities
- Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
- Listen to customer concerns and guide customers toward appropriate service solutions and offerings.
- Recommend value-added services, including PriorityCare+, Data Backup, ESET, and other products and services, in a consultative and helpful manner.
- Clearly communicate estimated pricing, timelines, and expectations at check-in.
- Assist with basic troubleshooting and accurately route work orders to the appropriate service queues.
- Process service and point-of-sale transactions accurately and completely.
- Maintain minimum attachment rates and productivity standards.
- Stay informed about current promotions and attachment opportunities.
- Provide customers with timely, professional updates about service status.
- Obtain required certifications as directed by management.
- Keep the workspace clean, organized, and customer-ready.
Benefits
- Medical, dental, and vision coverage for regular full-time associates
- Employee discount, including a Friends & Family Discount Program
- Tuition reimbursement and education discounts
- Paid time off for regular associates
- 401(k) plan with company match
- Vendor and company job training
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
