SERVICE EXPERIENCE ADVISOR

Micro Center • Marietta, GA

6d

About The Position

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. Based at the Knowledge Bar, this front-line role combines basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend suitable solutions, and help customers feel confident in the repair process. The advisor delivers a high-touch customer experience and explains the value of services such as PriorityCare+, Data Backup, ESET, and other personalized solutions.

This is an entry-level opportunity for people with sales, hospitality, or customer service experience who are passionate about technology and customers and eager to learn. The role offers performance-based pay and commission opportunities, with earning potential tied to consistently delivering great service.

Requirements

• High school diploma or equivalent.
• No prior technical experience is required.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Nice To Haves

• Customer-facing commissioned sales, hospitality, and/or retail experience is strongly preferred.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide customers through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
• Clearly communicate estimated pricing, timelines, and expectations at check-in.
• Assist with basic troubleshooting and accurately route work orders to the appropriate service queues.
• Process service and point-of-sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed about current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, customer-ready workspace.

Benefits

• Medical, dental, and vision benefits coverage for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401(k) plan with company match.
• Esteemed vendor and company job training.
• Career advancement opportunities.
• Performance-based pay and commission opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED