Patient Experience Advisor

Press Ganey•Remote, NY, MA

5d•$81,000 - $115,000•Remote

About The Position

As a Patient Experience Advisor, you will serve as a trusted strategic partner to clients, own day-to-day relationships, and drive measurable improvements in patient experience. You will apply a deep understanding of the healthcare landscape, including emerging trends, operational challenges, and organizational priorities, to guide clients toward high-impact strategies and solutions. You will work with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that improve patient experience performance. Using data analytics, industry best practices, peer benchmarking, and Press Ganey’s proprietary frameworks, you will provide proactive, insight-driven recommendations that inform client decisions and support sustainable improvement. The role is remote work-from-home in the U.S. and may require travel up to 25% for client engagements.

Requirements

At least 5 years of experience in healthcare, with a strong focus on patient experience improvement.
In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS).
Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
Strong grasp of improvement methodologies, data analytics, and industry best practices.
Passion for patient experience, proactive problem-solving, and commitment to follow-through.
Ability to work in a fast-paced environment and manage multiple priorities.
Willingness to travel up to 25% for client engagements.
Bachelor’s degree.

Responsibilities

Lead day-to-day execution of client improvement strategies and coordinate Press Ganey support teams.
Understand client stakeholder challenges and priorities, and align Press Ganey solutions and insights to support strategic decision-making.
Provide on-demand and proactive improvement support using analytics and thought leadership to demonstrate Press Ganey’s value.
Collaborate with consulting, marketing, data science, and knowledge management teams to create and adapt resources such as toolkits, blogs, case studies, and scalable insights for key stakeholders.
Partner with Application Support Specialists to ensure timely, strategic follow-through aligned with each client’s patient experience strategy.
Work with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
Coordinate and present regular client performance reviews with the Managing Director.
Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition.
Collaborate with the Growth team to identify client needs and improvement opportunities, and provide best-practice recommendations that drive measurable impact.