Member Experience Advisor

Ignite Credit Union • Wyoming, MI

1d

About The Position

The Member Experience Advisor is a relationship-focused professional who delivers exceptional member experiences in person and through digital channels. The role serves as a trusted financial guide, helping members open accounts, process consumer loans, and identify financial solutions suited to their needs. It combines relationship building, consultative sales, and financial expertise to deepen member loyalty and achieve results.

Requirements

• 1–3 years of similar or related experience in a financial institution, or proven success in a sales-focused environment such as banking, retail, or service.
• Confident communication and excellent relationship-building skills.
• Goal-oriented, self-motivated, and driven to exceed expectations.
• Strong problem-solving and analytical abilities.
• Tech-savvy and comfortable learning new systems and digital tools.
• Genuine passion for helping others achieve financial success.

Responsibilities

• Engage members as the first point of contact, building relationships and uncovering needs through genuine conversation.
• Open new memberships, checking, savings, and specialty accounts while complying with credit union policies.
• Conduct consumer loan interviews, process applications, and recommend products such as personal loans, auto loans, and credit cards.
• Identify opportunities to cross-sell and refer products that support members’ financial well-being.
• Educate members about digital banking and self-service tools and promote adoption of emerging technologies.
• Maintain and balance the branch vault, ensuring security and compliance.
• Support branch operations, including opening and closing procedures and cash management.
• Collaborate with team members to meet and exceed branch sales and service goals.

Benefits

• Bi-weekly 401(k) match and profit sharing
• Education reimbursement
• Up to $600 in annual wellness reimbursement for items and services such as fitness equipment, gym membership, and massages
• Medical, dental, vision, and prescription insurance coverage
• Health Savings Account with bi-weekly employer contributions
• Employer-paid life insurance
• Employer-paid short- and long-term disability coverage
• Pet insurance
• Health advocacy support
• Generous paid time off
• 12 paid holidays
• Employee assistance programs
• Monthly commissions and incentives
• Employee appreciation events
• Community volunteering opportunities
• Performance and discretionary bonuses
• Employee discount program for travel, shopping, restaurants, and more

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed