SERVICE EXPERIENCE ADVISOR
About The Position
The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. Based at the Knowledge Bar, this front-line role combines basic technical understanding with strong interpersonal skills to support service intake, recommend appropriate solutions, and build customer confidence in the repair process. The advisor helps customers understand services such as PriorityCare+, Data Backup, ESET, and other personalized offerings while delivering a high-touch customer experience. This is an entry-level opportunity for people with backgrounds in sales, hospitality, or customer service who are interested in technology and eager to learn. Performance-based pay and commission opportunities offer earning potential for associates who consistently deliver great service.
Requirements
- High school diploma or equivalent.
- Ability to build rapport, earn trust, and explain services or solutions clearly and professionally.
Nice To Haves
- Customer-facing commissioned sales, hospitality, and/or retail experience is strongly preferred.
Responsibilities
- Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
- Listen actively to customer concerns and guide customers through appropriate service solutions and offerings.
- Recommend value-added services, including PriorityCare+, Data Backup, ESET, and other products and services, in a consultative and helpful manner.
- Clearly communicate estimated pricing, timelines, and expectations at check-in.
- Assist with basic troubleshooting and accurately route work orders to the appropriate service queues.
- Process service and point-of-sale transactions accurately and completely.
- Maintain minimum attachment rates and productivity standards.
- Stay informed about current promotions and attachment opportunities.
- Provide timely, professional updates to customers regarding service status.
- Obtain required certifications as directed by management.
- Keep a clean, organized, customer-ready workspace.
Benefits
- Medical, dental, and vision benefits coverage for regular full-time associates.
- Employee discount, including a Friends & Family Discount Program.
- Tuition reimbursement and education discounts.
- Paid time off for regular associates.
- 401(k) plan with company match.
- Vendor and company job training.
- Career advancement opportunities.
- Performance-based pay and commission opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
