Service Advisor | All Experience Levels
About The Position
CMA is seeking motivated, customer-focused professionals to join the service team at CDJR of Lynchburg. The role is open to candidates at all experience levels, including those starting a new career in automotive service. CMA provides training, support, and career opportunities to help employees succeed. The Service Advisor creates a positive customer service experience, helps customers understand recommended maintenance and repair services, and coordinates with technicians to support accurate and efficient repairs. The role also involves keeping customers informed and building lasting customer relationships.
Requirements
- Previous customer service experience is preferred.
- Strong communication and relationship-building skills.
- Ability to multitask in a fast-paced environment.
- Positive attitude and willingness to learn.
- Strong organizational and problem-solving abilities.
Nice To Haves
- Automotive experience is a plus but is not required.
Responsibilities
- Greet customers and create a positive service experience.
- Listen to customer concerns and recommend maintenance and repair services.
- Communicate with technicians to ensure repairs are completed accurately and efficiently.
- Keep customers informed throughout the service process.
- Build trust and long-term customer relationships.
Benefits
- Paid training and ongoing professional development.
- Opportunities for advancement within a growing organization.
- Performance-based compensation with commission and bonus opportunities.
- Medical, dental, and vision insurance.
- Paid time off.
- 401(k) and ESOP retirement plan.
- Employee vehicle purchase program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
