Service Technician - All Levels

Toho Water Authority•Kissimmee, FL

About The Position

The Service Technician role is an entry-level to experienced field customer service position in the Customer Service Department. The position provides customer service to residents and businesses and performs work related to water service connections and disconnections, water meters, leak investigation, water quality, and related utility service functions. The job is offered at three levels, each with different qualifications and hourly pay ranges: Service Technician I ($19.50–$24.38), Service Technician II ($20.87–$26.08), and Service Technician III ($22.34–$27.91). Service Technician I performs field service tasks, completes work orders and paperwork, plans routes, maintains a work truck and its supplies, and disconnects or reconnects meters. The role may also assist with collection activities, expose curb stops, and dig up meters. Service Technician II provides field customer service and guidance to customer bases, evaluates repairs and inquiries, supports team operations, and may train new team members. Duties include meter replacement and installation, AMI troubleshooting, leak repairs, meter testing, maintaining inventory, and overseeing service reconnections and disconnections. Service Technician III provides field customer service, completes work orders, routes daily work according to urgency, and performs water quality tests. Duties include installing remote meters, maintaining or installing a DCU, setting meter boxes and lids, reading magnetic flow meters, completing small commercial disconnects, and troubleshooting low water pressure. The work requires regular outdoor field activity in varied and sometimes rugged conditions, as well as occasional indoor work. Physical tasks include walking and standing, using tools, and frequently lifting or moving up to 50 pounds and occasionally up to 75 pounds.

Requirements

High school diploma or GED issued from an approved GED Administrator.
Service Technician I: Previous relevant work experience is preferred but not required.
Service Technician II: At least one year of relevant experience.
Service Technician III: At least two years of relevant experience.
Possess and maintain a valid State of Florida Class E Driver's License.
Service Technician III: Obtain a Class B Driver's License within the first six months of employment.
Ability to perform the physical demands of the job, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 75 pounds.
Ability to stand and walk regularly and perform tasks involving tools, pulling, pushing, kneeling, bending, squatting, crawling, and twisting.

Nice To Haves

Familiarity with Toho Water Authority's service area is preferred for Service Technician II.
Previous relevant work experience is preferred for Service Technician I.

Responsibilities

Provide customer service to internal and external customers, respond to inquiries, and advise customers of resolutions.
Complete work orders and associated paperwork accurately and in a timely manner.
Plan daily work and routes using navigation systems and service-area mapping, prioritizing work as applicable.
Inspect work vehicles and maintain vehicle inventory and supplies.
Disconnect and reconnect water meters and service at customer sites.
Assist with collection activities, including disconnects, reconnects, tampering, broken promises, and NSF-related work.
Expose curb stops and dig up meters and meter boxes.
Replace meters, meter boxes, lids, and gaskets; reprogram devices and complete related paperwork.
Install new meters and devices, ensuring materials are available and completing associated programming and paperwork.
Troubleshoot and repair AMI systems, replace or reprogram devices, investigate leaks, and communicate with customers about leaks.
Perform water-meter bench tests, document meter accuracy, and test water flow.
Install and maintain DCUs, set meter boxes and lids, and read magnetic flow meters.
Complete small commercial disconnects and troubleshoot low pressure in the water system.
Communicate with team members about work and emergency needs; assist with team operations and training as applicable.
Perform water quality tests and other duties as assigned.