Customer Service Sales Position

The Grace Company•West Jordan, UT

6d•$18 - $22•Onsite

About The Position

The Grace Company is an industry leader with over 40 years of experience creating innovative products for quilters. Its Customer Service Sales team builds strong relationships with direct customers, partners, and distributors, helping make the company's products and services accessible to its community. This is a full-time, in-office position in West Jordan, Utah. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; an optional flex schedule is available, working four days from 7:00 a.m. to 5:00 p.m. with a mid-week half-day off. Salary depends on skills and experience.

Requirements

Confident and dynamic personality.
Excellent English-language communication and interpersonal skills over the phone and by email.
Excellent time management skills and the ability to assess customer and partner needs and identify appropriate actions and resources.
Ability to work successfully with customers, partners, and coworkers, both individually and as part of a group.
Ability to use Microsoft Office Suite and general computer proficiency.
Willingness to participate fully and take a proactive approach to business initiatives.

Responsibilities

Handle inbound customer service and sales calls.
Help walk-in customers.
Return customer and partner voicemails.
Place cold calls to new retail sales prospects and previous sales contacts.
Enter orders from partners and eCommerce orders.

Benefits

Starting wage of $18–$22 per hour ($37,440–$45,760 annually), depending on skills and experience.
Six paid holidays and two floating holidays.
Health insurance available upon hire, effective the first of the following month; the company pays 50% of the premium.
Dental and vision insurance.
Paid time off available after three months of employment.
Ten days of paid vacation, prorated based on start date.
Sick/personal time accrual program in addition to PTO after one year of employment.
401(k) retirement plan with company matching funds.
Access to mental health apps through Impact Suite for employees and dependents.
Convenient commute with easy access off I-215/Redwood Road.