Customer Service/Order Entry Position
About The Position
Walkenhorst's is a family-owned company that serves inmates and their families and friends nationwide by making it possible to send packages to people incarcerated in correctional facilities. The Order Entry / Customer Service Representative responds to customer needs and provides personalized service by phone and mail, processes orders, enters data, and maintains customer databases. The role also includes office duties such as copying and scanning documents. This is a full-time, hourly position with a typical 40-hour work week. The schedule is Monday through Friday, 9 a.m. to 6 p.m. with one half-day, plus scheduled Saturdays from 9 a.m. to 1 p.m. Overtime opportunities and a monthly incentive opportunity are available.
Requirements
- Organizational skills.
- Basic computer skills.
- Excellent customer service skills.
- Strong verbal communication skills and active listening.
Responsibilities
- Answer incoming customer phone calls.
- Process orders over the phone and by mail.
- Perform data entry.
- Respond to customer needs and provide personalized service.
- Manage and update customer databases.
- Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives.
- Manage large volumes of inbound calls in a timely manner.
- Perform office-related duties such as making copies and scanning documents.
Benefits
- Health insurance
- Paid holidays
- Paid time off
- 401(k)
- Free snacks and products
- Monthly incentive opportunity
- Overtime opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
