Entry Level Customer Service Resume Example

Common Responsibilities Listed on Entry Level Customer Service Resumes:

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide product and service information to customers
  • Process orders, returns, and exchanges
  • Maintain accurate customer records and update databases
  • Collaborate with other departments to resolve complex customer issues
  • Identify opportunities to upsell or cross-sell products and services
  • Participate in training and development programs to improve customer service skills
  • Monitor customer satisfaction and provide feedback to management
  • Contribute to team goals and objectives by meeting performance metrics and targets


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Entry Level Customer Service Resume Example:

Entry level customer service roles require individuals who are passionate and meticulous, in order to provide exceptional customer service. Be sure to highlight your ability to resolve customer issues and your experience training and mentoring new customer service representatives. Additionally, demonstrate the processes you’ve implemented in order to streamline customer service operations, and the positive impact those have had on your team.
Aiden Huang
(233) 923-1325
Entry Level Customer Service
A passionate and customer-focused individual seeking to utilize an Associates degree and a collaborative team mindset in a Customer Service role. Leveraging strong written and verbal communication skills, as well as a commitment to providing excellent customer service experiences to take on tasks that contribute to customer satisfaction and loyalty.
Customer Support Specialist
09/2022 – Present
Customer Care Co.
  • Managed and resolved customer complaints, resulting in a 20% increase in customer satisfaction scores.
  • Trained and mentored new customer service representatives, improving their performance by 30%.
  • Implemented new customer service processes, resulting in a 15% reduction in call handle time.
Customer Support Specialist
04/2022 – 07/2022
Service Solutions
  • Assisted in handling customer service inquiries and complaints, gaining hands-on experience in customer service
  • Participated in team meetings and training sessions, gaining insights into customer service best practices
  • Shadowed experienced customer service representatives, learning how to handle complex customer service issues
Customer Care Agent
01/2022 – 04/2022
Ethos Analytics
  • Excellent communication
  • Conflict resolution
  • Problem solving
  • Interpersonal skills
  • Customer service orientation
  • Patience and empathy
  • Time management
  • Adaptability
  • Conflict resolution strategies
  • Training and coaching
  • Listening skills
  • Process improvement
  • Attention to detail
  • Active listening
  • Conflict management
  • Active learning
  • Service-mindedness
  • Analytical thinking
  • Product knowledge
  • Stress management
Bachelor of Science in Business Administration
2016 - 2020
Hampton University
Hampton, VA
  • Management
  • Communication

Top Skills & Keywords for Entry Level Customer Service Resumes:

Hard Skills

  • Customer Service Software (e.g. Zendesk, Freshdesk)
  • Call Center Operations
  • Complaint Resolution
  • Order Processing
  • Data Entry and Management
  • Multitasking and Time Management
  • Communication Skills
  • Conflict Resolution
  • Active Listening
  • Problem Solving
  • Sales Skills
  • Technical Troubleshooting

Soft Skills

  • Communication and Interpersonal Skills
  • Active Listening and Empathy
  • Problem Solving and Critical Thinking
  • Adaptability and Flexibility
  • Time Management and Prioritization
  • Patience and Tactfulness
  • Attention to Detail and Accuracy
  • Customer Service Orientation
  • Teamwork and Collaboration
  • Conflict Resolution and Negotiation
  • Positive Attitude and Enthusiasm
  • Multitasking and Stress Management

Resume Action Verbs for Entry Level Customer Services:

  • Communicated
  • Resolved
  • Assisted
  • Listened
  • Collaborated
  • Adapted
  • Educated
  • Empathized
  • Analyzed
  • Prioritized
  • Documented
  • Followed up
  • Coordinated
  • Facilitated
  • Investigated
  • Solved
  • Trained
  • Verified

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Resume FAQs for Entry Level Customer Services:

How long should I make my Entry Level Customer Service resume?

For an entry-level Customer Services position, your resume should ideally be one page long. This is because you likely have limited work experience and accomplishments to showcase. Focus on highlighting your relevant skills, such as communication, problem-solving, and customer service, and any relevant coursework or internships. Use concise language and bullet points to describe your experiences and avoid including irrelevant information. Tailor your resume to the specific job you're applying for, and make sure to proofread for any errors or typos. Remember, your resume is your first impression, so make it count!

What is the best way to format a Entry Level Customer Service resume?

The best way to format an Entry Level Customer Service resume is to create a clear, concise, and visually appealing document that effectively showcases your skills, experience, and potential. Here are some tips and recommendations for formatting an Entry Level Customer Service resume: Consistent formatting: Ensure consistency in formatting throughout your resume, including font size, typeface, and spacing. Using a consistent format helps make your resume easy to read and navigate, making it more likely that hiring managers will review your entire document. Clear section headings: Clearly label each section of your resume (e.g., "Summary," "Experience," "Skills," "Education") with bold or underlined headings. This helps guide the reader's eye and makes it easier for them to find the information they're looking for. Use bullet points: Use bullet points to present your experience and achievements in a concise and easy-to-read format. This helps break up large blocks of text and enables hiring managers to quickly scan your resume for relevant information. Focus on relevant skills: Highlight your relevant skills, such as communication, problem-solving, and customer service. These skills are essential for success in an Entry Level Customer Service role and should be prominently featured on your resume. Include any relevant experience: Include any relevant experience, such as internships or volunteer work, that demonstrates your ability to work in a customer service role. Even if you don't have direct customer service experience, highlighting transferable skills and experience can help demonstrate your potential. Overall, the key to formatting an effective Entry Level Customer Service resume is to focus on showcasing your relevant skills and potential in a clear and concise manner. By following these tips and recommendations, you can create a resume that stands out to hiring managers and helps you land your dream job.

Which keywords are important to highlight in a Entry Level Customer Service resume?

As an Entry Level Customer Service professional, it's essential to highlight keywords and action verbs in your resume that demonstrate your skills and experience in customer service. These keywords will help your resume stand out to recruiters and hiring managers. Here are some recommendations for keywords and action verbs to consider incorporating in your resume: 1. Customer Service: This is the core of your role, so make sure to emphasize your customer service skills and experience. 2. Communication: Showcase your ability to communicate effectively with customers, both verbally and in writing. 3. Problem-solving: Highlight your ability to analyze customer issues and find appropriate solutions. 4. Active Listening: Emphasize your ability to listen attentively to customer concerns and understand their needs. 5. Empathy: Show that you can empathize with customers and provide a personalized experience. 6. Time Management: Demonstrate your ability to manage your time efficiently and prioritize tasks.

How should I write my resume if I have no experience as a Entry Level Customer Service?

Writing a resume with little to no experience in Customer Service can be challenging, but it's not impossible. By focusing on your transferable skills, relevant experiences, and demonstrating your passion for customer service, you can create a resume that stands out to hiring managers and recruiters. Here are some tips to help you craft an effective resume: Emphasize transferable skills: Even if you don't have direct customer service experience, you likely have transferable skills that are valuable in the field. These can include communication, problem-solving, empathy, teamwork, and time management. Make sure to highlight these skills throughout your resume. Showcase relevant experiences: If you've had any experiences, either in school or as part of your previous roles, that are related to customer service, make sure to include them on your resume. This can include volunteer work, internships, or part-time jobs. Explain your role in these experiences and the impact your contributions had on the final outcome. Highlight education and certifications: If you have a degree in a relevant field, such as business, communications, or hospitality, be sure to mention it. Additionally, include any customer service certifications or courses you've completed, such as the Customer Service Excellence Certification or courses from platforms like Coursera or Udemy. Demonstrate your passion for customer service: In your resume, make sure to convey your enthusiasm for customer service. This can be done through a summary statement or by highlighting any relevant customer service-related projects or initiatives you've taken on. Employers want to see that you are passionate about providing excellent customer service and are committed to improving the customer experience. By following these tips, you can create a strong resume that showcases your transferable skills, relevant experiences, and passion for customer service. Remember to tailor your resume to the specific job you are applying for and highlight how your skills and experiences make you a strong candidate for the role.

Compare Your Entry Level Customer Service Resume to a Job Description:

See how your Entry Level Customer Service resume compares to the job description of the role you're applying for.

Our new Resume to Job Description Comparison tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Entry Level Customer Service resume, and increase your chances of landing the interview:

  • Identify opportunities to further tailor your resume to the Entry Level Customer Service job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

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