Customer Service Intern Resume Example

Common Responsibilities Listed on Customer Service Intern Resumes:

  • Responding to customer inquiries via email, phone, and chat
  • Assisting customers with product or service issues and troubleshooting
  • Processing returns, exchanges, and refunds
  • Updating customer account information in the company's database
  • Collaborating with other departments to resolve customer issues
  • Conducting customer satisfaction surveys and analyzing feedback
  • Creating and updating customer service documentation and FAQs
  • Assisting with social media customer service inquiries and responses
  • Participating in training sessions and team meetings
  • Contributing to ongoing customer service improvement initiatives


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Customer Service Intern Resume Example:

Customer Service Interns are in charge of responding to customer inquiries in a professional and timely manner. As a Customer Service Intern you should highlight your ability to motivate and manage other interns while also providing customer support. Your resume should showcase your success in customer service-related tasks and highlight any customer feedback analysis you have done, along with the results of these analyses. It is important to show that you can think both analytically and systematically when dealing with customer service challenges.
Sophie Kim
(233) 606-467
Customer Service Intern
A motivated Customer Service Intern with a passion for excellence and delivering exceptional service. Possessing a comprehensive background in customer service, recordkeeping, and process optimization. Aiming to leverage acquired skills in order to support the employer in achieving customer satisfaction goals and improved customer loyalty.
Customer Service Intern
09/2022 – Present
ServiceLaunch Co.
  • Achieved customer satisfaction goals by responding to customer inquiries in a professional and timely manner.
  • Processed and followed up on orders promptly, reduced customer wait times by 20%.
Customer Service Associate
04/2022 – 07/2022
CustomerServe LLC
  • Updated and maintained customer records to ensure accuracy, customer trust and improved customer loyalty.
  • Trained 3 other interns in recordkeeping overhauls and process optimization tasks.
Customer Service Representative
01/2022 – 04/2022
SupportCentral Inc.
  • Developed and implemented customer service material documents such as user guides, new hire documents and product test reports.
  • Processed customer feedback analysis to discover customer trends and areas for improvement.
  • Customer Service Excellence
  • Problem-Solving & Decision-Making Skills
  • Time Management & Multi-tasking Abilities
  • Telephone Etiquette & Interpersonal Communication Skills
  • Teamwork & Collaboration
  • Professionalism & Diplomacy
  • Conflict Resolution
  • Document/Record Keeping
  • Training & Mentoring Abilities
  • Process Optimization
  • Knowledge of Company Products & Services
  • Data Analysis & Reporting
  • Quality Assurance Standards
Bachelor of Science in Business Administration
2016 - 2020
University of North Georgia
Dahlonega, GA
  • Management
  • Communication

Top Skills & Keywords for Customer Service Intern Resumes:

Hard Skills

  • Customer Service Software (e.g. Zendesk, Salesforce)
  • Conflict Resolution
  • Active Listening
  • Time Management
  • Multitasking
  • Communication Skills
  • Problem Solving
  • Attention to Detail
  • Sales Techniques
  • Technical Troubleshooting
  • Data Entry
  • Knowledge of Company Products/Services

Soft Skills

  • Communication and Interpersonal Skills
  • Empathy and Customer-Centric Mindset
  • Active Listening and Feedback Incorporation
  • Problem Solving and Critical Thinking
  • Adaptability and Flexibility
  • Time Management and Prioritization
  • Attention to Detail and Accuracy
  • Patience and Tolerance
  • Conflict Resolution and Negotiation
  • Teamwork and Collaboration
  • Positive Attitude and Enthusiasm
  • Multitasking and Stress Management

Resume Action Verbs for Customer Service Interns:

  • Assisted
  • Resolved
  • Communicated
  • Collaborated
  • Adapted
  • Learned
  • Responded
  • Analyzed
  • Empathized
  • Prioritized
  • Innovated
  • Documented
  • Facilitated
  • Coordinated
  • Educated
  • Investigated
  • Solved
  • Streamlined

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Resume FAQs for Customer Service Interns:

How long should I make my Customer Service Intern resume?

The ideal length for a Customer Service Intern resume should be one page. As an entry-level position, it's important to focus on the most relevant and recent experience, skills, and achievements. Prioritize the accomplishments that demonstrate your ability to provide excellent customer service and your willingness to learn and grow in the role. Use concise language and bullet points to describe your experience and avoid including unnecessary details. Customizing your resume for each job application will also help you present a targeted and impactful resume within the one-page limit.

What is the best way to format a Customer Service Intern resume?

The best way to format a Customer Service Intern resume is to create a clear, concise, and visually appealing document that effectively showcases your skills, experience, and achievements. Here are some tips and recommendations for formatting a Customer Service Intern resume: Consistent formatting: Ensure consistency in formatting throughout your resume, including font size, typeface, and spacing. Using a consistent format helps make your resume easy to read and navigate, making it more likely that hiring managers will review your entire document. Clear section headings: Clearly label each section of your resume (e.g., "Summary," "Experience," "Skills," "Education") with bold or underlined headings. This helps guide the reader's eye and makes it easier for them to find the information they're looking for. Use bullet points: Use bullet points to present your experience and achievements in a concise and easy-to-read format. This helps break up large blocks of text and enables hiring managers to quickly scan your resume for relevant information. Include relevant experience: Highlight any previous customer service experience, including internships, volunteer work, or part-time jobs. Be sure to include specific examples of how you provided excellent customer service and resolved customer issues. Emphasize soft skills: Customer service requires strong communication, problem-solving, and interpersonal skills. Be sure to highlight these skills in your resume, using specific examples of how you have demonstrated them in previous roles. Proofread and edit: Before submitting your resume, proofread and edit it carefully to ensure that it is free of errors and typos. Ask a friend or mentor to review it as well, to provide feedback and catch any mistakes you may have missed. By following these tips, you can create a strong and effective Customer Service Intern resume that will help you stand out to potential employers.

Which keywords are important to highlight in a Customer Service Intern resume?

As a Customer Service Intern, it's important to showcase your skills and experiences that demonstrate your ability to effectively communicate and assist customers. To do this, you should include relevant keywords and action verbs in your resume. Here are some suggestions: 1. Communication: Emphasize your ability to clearly and effectively communicate with customers, both verbally and in writing. Keywords to consider include "active listening," "written communication," "verbal communication," and "interpersonal skills." 2. Problem-solving: Highlight your ability to identify issues and find solutions to customer concerns. Keywords to consider include "problem-solving," "critical thinking," "issue resolution," and "conflict management." 3. Customer service: Showcase your experience and knowledge in providing excellent customer service. Keywords to consider include "customer service," "customer support," "customer satisfaction," and "customer retention." 4. Teamwork: Demonstrate your ability to

How should I write my resume if I have no experience as a Customer Service Intern?

Writing a resume with little to no experience in Customer Service can be challenging, but there are ways to make your resume stand out to potential employers. Here are some tips to help you craft an effective resume: Emphasize transferable skills: Even if you don't have direct customer service experience, you likely have transferable skills that are valuable in the field. These can include communication, problem-solving, empathy, teamwork, and time management. Make sure to highlight these skills throughout your resume. Showcase relevant experience: If you've worked in any roles, either in school or as part of your previous jobs, that are related to customer service, make sure to include them on your resume. This can include volunteer work, internships, or part-time jobs. Explain your role in these experiences and the impact your contributions had on the final outcome. Highlight education and certifications: If you have a degree in a relevant field, such as business or hospitality, be sure to mention it. Additionally, include any customer service certifications or courses you've completed, such as the Customer Service Excellence Certification or courses from platforms like Coursera or Udemy. Demonstrate your passion for customer service: In your resume, make sure to convey your enthusiasm for customer service. This can be done through a well-written objective statement or by highlighting any customer service-related projects you've worked on. Employers want to see that you are passionate about providing excellent customer service to customers. In summary, while it may seem daunting to write a resume with little to no experience in customer service, by emphasizing your transferable skills, relevant experience, education, and passion for customer service, you can create a resume that stands out to potential employers.

Compare Your Customer Service Intern Resume to a Job Description:

See how your Customer Service Intern resume compares to the job description of the role you're applying for.

Our new Resume to Job Description Comparison tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Customer Service Intern resume, and increase your chances of landing the interview:

  • Identify opportunities to further tailor your resume to the Customer Service Intern job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

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