Customer Service/Order Entry (Manufacturing)

Ampco Pumps Co Inc • Glendale, WI

8d

About The Position

Ampco Pumps is seeking an experienced Customer Service Representative to support internal staff and customers at its growing pump manufacturing company. The role’s primary responsibilities are processing orders, compiling quotations, and responding to customer service inquiries. The representative uses product knowledge to address customer needs, answers questions about products, pricing, and availability, and provides timely assistance with shipping and order status. The position also involves data entry, preparing quotes, and entering orders into the ERP system.

Requirements

• High school diploma or GED.
• At least 2 years of manufacturing customer service experience.
• Excellent oral, interpersonal, and written communication skills.
• Strong follow-up and organizational skills, with attention to detail.
• Team-oriented, with the ability to interact effectively with co-workers and internal and external customers.
• Ability to prioritize and execute tasks effectively in a fast-paced environment.

Nice To Haves

• Experience working in manufacturing.

Responsibilities

• Use product knowledge to solve customers’ needs.
• Guide and process customer orders and inquiries in a fast-paced environment.
• Communicate with customers clearly and effectively by phone and email.
• Solve customer problems and identify the best possible solutions.
• Answer questions about products, pricing, and availability.
• Respond to shipping inquiries and order status questions in a timely manner.
• Prepare quotes and enter orders into the ERP system.
• Perform other duties as assigned.

Benefits

• Competitive salary.
• Generous paid time off policy.
• Employer-paid dental insurance.
• Employer-paid vision insurance.
• Employer-paid short-term and long-term disability insurance.
• Employer-paid life insurance.
• 90% employer-paid health insurance.
• 401(k) with company match.
• Profit-sharing eligibility after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED