Customer Service Representative - Order Entry - Brea, CA
About The Position
The Customer Service Representative at Radiometer is responsible for ensuring customer satisfaction by processing orders for customers in a timely manner. The role is part of the Customer Service team, is based onsite in Brea, California, and reports to the Customer Service Manager. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. PST. The position supports customers in a call-volume setting, processes multiple types of orders, and requires product knowledge and accurate, efficient work. Radiometer is part of Danaher and works in life sciences, diagnostics, and biotechnology, with a mission to improve global healthcare through reliable, fast, and easy patient diagnoses.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience, including order entry, customer follow-up, and work in an office environment.
Nice To Haves
- Axapta ERP experience or experience with similar systems such as Salesforce or SAP.
- Strong time management and a sense of urgency.
- Medical device industry experience.
Responsibilities
- Answer phones in a timely and efficient manner in a call-volume support setting.
- Process customer orders received by phone, standing orders, field service orders, replacement orders, fax, and electronic data interchange (EDI).
- Maintain knowledge of Radiometer products and special projects as deemed important by the manager.
- Maintain accuracy and efficiency individually and as a department.
Benefits
- Paid time off.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Bonus or incentive pay eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
