Customer Service Representative - Order Entry - Brea, CA
About The Position
The Customer Service Representative at Radiometer processes customer orders promptly and helps ensure customer satisfaction. The role supports customers by phone and handles orders received through multiple channels, including standing, field service, and replacement orders, fax, and electronic data interchange (EDI). The representative maintains product knowledge and supports special projects identified as important by the manager while maintaining accuracy and efficiency individually and across the department. The position is based onsite in Brea, California, Monday through Friday, from 7:30 a.m. to 4:00 p.m. PST. It reports to the Customer Service Manager and is part of the Customer Service team.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience, including order entry, customer follow-up, and work in an office environment.
Nice To Haves
- Experience with Axapta ERP or similar systems such as Salesforce or SAP.
- Strong time-management skills and a sense of urgency.
- Medical device industry experience.
Responsibilities
- Answer phones in a timely and efficient manner in a call-volume support setting.
- Process customer orders received by phone, as standing orders, field service orders, replacement orders, fax, and electronic data interchange (EDI).
- Maintain knowledge of company products and participate in special projects identified as vital by the manager.
- Maintain accuracy and efficiency individually and as part of the department.
Benefits
- Paid time off.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k).
- Bonus or incentive pay eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
