Order Entry Representative

Visual Comfort • Skokie, IL

2d • Onsite

About The Position

The Order Entry Representative collaborates with internal teams to ensure customer orders are processed accurately and on time. The role manages a high volume of sales documents, completes post-sale administrative tasks, supports customers by phone and email, and resolves routine service issues while escalating complex matters as needed to maintain a high standard of customer satisfaction. The position also requires effective teamwork, professionalism, dependability, and adherence to the agreed-upon work schedule.

Requirements

• At least 6 months of previous experience in Visual Comfort Customer Service or equivalent experience.
• Strong aptitude for navigating CRM and order management systems.
• Exceptional organizational and time-management skills, with strong attention to detail.
• Ability to prioritize and handle multiple tasks and changing priorities.
• Maturity in judgment, commitment, dependability, punctuality, and adherence to the schedule established by the manager.
• Ability to achieve results independently and through others by fostering teamwork and cooperation.
• Exceptional communication across email, chat, and phone.
• Availability to work a flexible schedule, including weekends, early mornings, and late evenings.
• An equivalent combination of education and experience will be considered.

Nice To Haves

• High school graduate; a two- or four-year college degree is preferred.
• Experience in interior design, custom home-building products, luxury home furnishings, or the lighting industry.

Responsibilities

• Manage a high volume of documents throughout the shift.
• Review new orders and process web orders accurately each day.
• Process and manage returns accurately and efficiently.
• Schedule and contact customers for LTL pickups, ensuring timely communication.
• Contact customers by phone and email as needed, including to support Customer Service.
• Resolve routine customer issues and escalate queries or concerns to leadership as appropriate.
• Participate in training related to products, systems, and design.
• Work effectively with others to accomplish organizational goals and identify and resolve problems.
• Adhere to established Visual Comfort Company Values.
• Complete additional tasks as needed.

Benefits

• Structured training program, ongoing education, and opportunities for career advancement.
• Generous vacation accrual and paid time off policies.
• Seven paid holidays per year plus two floating holidays.
• Competitive compensation plan.
• Company pays the majority of employee medical premiums.
• Vision and dental coverage available starting the first of the month following the start date.
• Company-provided life insurance and short-term disability coverage.
• 401(k) plan with company matching up to 4%, available beginning the first of the month following the hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED