Order Entry Representative
About The Position
The Order Entry Representative collaborates with internal teams to ensure accurate and timely processing of customer orders. The role manages a high volume of sales documents, completes post-sale administrative tasks, supports customers by phone and email, and resolves routine service issues while escalating complex matters as needed to uphold a high standard of customer satisfaction. The position requires working in the workplace to collaborate and communicate effectively with coworkers and teams. The role also includes processing orders and returns, coordinating LTL pickups with customers, supporting Customer Service, participating in training on products and systems, and performing additional tasks as needed. The company offers a structured training program, ongoing education, and opportunities for career advancement.
Requirements
- At least 6 months of previous experience in Visual Comfort Customer Service or equivalent experience.
- Strong aptitude for navigating CRM and Order Management systems.
- Exceptional organizational and time-management skills, with strong attention to detail.
- Ability to prioritize and handle multiple tasks and changing priorities.
- Maturity in judgment, commitment, dependability, punctuality, and adherence to the schedule as determined by the manager.
- Ability to achieve results independently and through others by fostering teamwork and cooperation.
- Exceptional communication skills across email, chat, and phone.
- Availability to work a flexible schedule, including weekends, early mornings, and late evenings.
- Commitment to being present in the workplace to collaborate and communicate with coworkers and teams.
- Authorization to work in the United States; employment-based immigration sponsorship and other immigration sponsorship assistance are not offered.
Nice To Haves
- High school, 2-year college, or 4-year college graduate; preferred.
- Experience in interior design, custom home building products, luxury home furnishings, or the lighting industry.
- An equivalent combination of education and experience may be considered.
Responsibilities
- Manage a high volume of documents throughout the shift.
- Review new orders and process web orders daily with accuracy.
- Process and manage returns accurately and efficiently.
- Schedule and contact customers for LTL pickups, ensuring timely communication.
- Contact customers by phone and email as needed, including to support Customer Service.
- Handle and resolve routine customer issues and escalate queries and concerns to leadership when appropriate.
- Participate in training involving products, systems, and design.
- Work effectively with others to accomplish organizational goals and identify and resolve problems.
- Exhibit professionalism with customers, team members, and leadership, and adhere to company values.
- Perform additional tasks as needed.
Benefits
- Structured training program, ongoing education, and career advancement opportunities.
- Generous vacation accrual and paid time off policies.
- Seven paid holidays per year and two floating holidays.
- Visual Comfort covers the majority of employee medical premiums.
- Competitive vision and dental coverage, available beginning the first of the month following the start date.
- Company-provided life insurance and short-term disability coverage.
- 401(k) plan with company matching up to 4%, available beginning the first of the month following hire.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
