Customer Service Representative -Onsite/Hybrid Position

Edwards Health Care Services•Hudson, OH

8d•Hybrid

About The Position

Edwards Health Care Services (EHCS), a division of GEMCORE, is seeking a highly motivated Customer Service Representative to join its team. EHCS is a national direct-to-home medical supply provider. The role focuses primarily on answering incoming calls and supporting customer satisfaction by assisting new and existing customers with medical supply services and orders. This is a full-time, non-exempt, entry-level position located in Hudson, Ohio. The schedule is 8:15 a.m. to 5:00 p.m., Monday through Friday. After training is complete, the position may be eligible for a hybrid remote work schedule. The role includes ongoing training and development.

Requirements

At least one year of experience in a customer service organization or healthcare environment.
Excellent verbal and computer skills, with willingness to communicate with customers and prospects for most of the workday.
Ability to retain and communicate health insurance plan information.
Ability to learn the products and complete training through virtual methods.
Ability to thrive in a fast-paced, multitasking environment.
Word processing speed of 40 words per minute.
Detail-oriented.
High school diploma or GED equivalent.

Nice To Haves

Healthcare experience is helpful but not required.

Responsibilities

Answer incoming telephone calls and emails.
Treat new and existing customers with care and provide customer-focused service.
Set up new customer accounts for medical products and services, including diabetes supplies and breast pumps.
Obtain insurance, referral, physician, and patient demographic information.
Enter and manage refill orders for existing customers.