Customer Service Representative (Onsite)
About The Position
InteLogix is hiring a Customer Service Representative to help customers by phone. The role calls for a creative problem solver who is results-oriented, empathetic, energetic, and committed to providing excellent customer service. Representatives handle incoming customer calls and make outbound financial collection calls to encourage payment on past-due accounts. They address inquiries, resolve complaints, guide customers through solutions, and document interactions accurately across tools and platforms. The position is full-time and non-seasonal, with paid training and opportunities for career advancement. Work hours are within the stated hours of operation, with flexibility needed on weekends and holidays. Operating hours are Monday through Friday, 7 a.m. to 8 p.m., with a rotating Saturday shift from 10 a.m. to 3 p.m.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent.
- Ability to remain engaged on the phone throughout the shift with minimal to no distractions; work is constantly sedentary.
- Computer and technology proficiency, including smoothly operating multiple windows and tabs while assisting customers by phone.
- Typing assessment required.
- Excellent attendance.
Responsibilities
- Serve as the primary point of contact for customers via phone.
- Make outbound financial collection calls in addition to incoming calls, persuading customers to pay past-due accounts.
- Address customer inquiries, resolve complaints, and guide customers through solutions.
- Maintain a thorough understanding of products, services, and policies to assist customers effectively.
- Accurately document customer interactions and transactions across tools and platforms.
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
- Strive to exceed customer satisfaction goals and performance metrics.
- Seek opportunities to improve the customer experience and streamline processes.
- Stay updated on product knowledge and industry trends.
- Work within the defined hours of operation, with flexibility needed on weekends and holidays.
Benefits
- Paid training
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Employee discounts
- Career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
