Customer Service Representative - Onsite

InteLogix • El Paso, TX

13d • Onsite

About The Position

InteLogix is hiring an onsite Customer Service Representative to support a client program involving SNAP EBT transactions. The role is suited to someone who enjoys solving problems and interacting with customers. The representative connects with customers, understands their needs, and provides empathetic, effective solutions while meeting customer satisfaction and performance goals. Work involves sustained phone interaction and sedentary work, operating multiple computer windows and tabs while assisting customers. The position is full-time and non-seasonal, with flexibility needed to work weekends and holidays. Job offers are contingent on completing a drug screen, background check, and fingerprinting; continued access to client systems and information may also depend on meeting applicable client security and access requirements.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Ability to remain engaged on the phone throughout the shift with minimal to no distractions while performing constant sedentary work.
• Computer and technology skills, including the ability to operate multiple windows and tabs while speaking with customers by phone.
• Strong attendance.
• Completion of a drug screen, background check, and fingerprints is required for job offers; applicable client security and access requirements must be met for access to client systems and information.

Responsibilities

• Provide customers with information about SNAP EBT transactions.
• Address customer inquiries, resolve complaints, and guide customers through solutions.
• Maintain a thorough understanding of products, services, and policies to assist customers effectively.
• Accurately document customer interactions and transactions across tools and platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems when necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends.
• Work within defined hours of operation, with flexibility needed on weekends and holidays.

Benefits

• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Employee discounts
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED