Customer Service Representative - Onsite
About The Position
ResultsCX is hiring an onsite Customer Service Representative at its Oak Brook, Illinois office. The representative handles inbound and outbound calls, assisting customers with account updates, billing questions, service inquiries, new account setups, and related needs. The role involves using multiple systems while communicating with customers and may include explaining available coverage and supporting customers with account or plan questions. The position is based at 900 Commerce Dr #310, Oak Brook, IL 60523, and requires reliable daily transportation and residence within commuting distance.
Requirements
- High school diploma or GED.
- Ability to type 25 words per minute.
- Intermediate or advanced technical proficiency, including the ability to switch between multiple systems while speaking with customers.
- Open availability seven days a week.
- Reliable transportation to and from the Oak Brook worksite daily.
- Live within commuting distance of 900 Commerce Dr #310, Oak Brook, IL 60523.
Responsibilities
- Handle inbound and outbound customer calls.
- Assist customers with account updates, billing questions, service inquiries, and new account setups.
- Navigate multiple systems while communicating with customers.
- Explain relevant plans and coverage options to customers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
