Customer Service Representative (Onsite)

InteLogix • Waco, TX

5d • Onsite

About The Position

InteLogix is hiring a Customer Service Representative to serve as a customer partner and provide phone-based support. The role involves connecting with customers, understanding their needs, answering inquiries, resolving complaints, and guiding them toward solutions. The representative is expected to communicate effectively, remain engaged throughout the shift, and deliver a strong customer experience while meeting satisfaction goals and performance metrics.

The position requires working within defined hours of operation, with flexibility needed for weekends and holidays. Schedules vary based on job-related factors. Job offers are contingent on completing a drug screen and background check. Because the role supports a client program subject to contractual security and access requirements, employment and continued access to client systems and information may also depend on satisfying applicable screening and access requirements.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Ability to remain engaged on the phone throughout the entirety of the shift with minimal to no distractions and constant sedentary work.
• Computer and technology savvy, including the ability to operate multiple windows and tabs while speaking with customers over the phone.
• Typing assessment required.
• Superb attendance.
• Successful completion of a drug screen and background check is required for job offers.
• Satisfaction of applicable client security and access requirements may be required for employment and continued system access.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Address customer inquiries, resolve complaints, and guide customers through solutions.
• Maintain a thorough understanding of products, services, and policies to assist customers effectively.
• Accurately document customer interactions and transactions across tools and platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Work within defined hours of operation, with flexibility needed on weekends and holidays.

Benefits

• Paid training
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee discounts
• Career advancement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED