Service Advisor II
About The Position
JX Enterprises is hiring a Service Advisor II in Elmhurst, Illinois. The role supports shop operations and provides customer service in a collaborative, fast-paced environment. The Service Advisor independently processes repair orders by evaluating technician skills, scheduling work, and assigning jobs. The position documents repair requirements with photographs and technical notes, prepares estimates, and communicates with customers about repair timelines, budgets, and pricing. It also coordinates approvals and claims documentation with customers and insurance representatives, completes invoicing and payment collection, and monitors inventory to help prevent delays. The role may also support workflow improvements and other assigned duties. The schedule is Monday through Friday, 3:00 p.m. to midnight. A second-shift differential of $5,000 per year, paid biweekly, is offered. JX Enterprises describes itself as a third-generation, family-owned company with more than 50 years of history, over 30 locations, and more than 1,200 employees. The company highlights a supportive, growth-oriented environment and its employee-driven JX Gives Back Family Foundation.
Requirements
- High school diploma or equivalent.
- Intermediate computer skills in Microsoft Windows and demonstrated skills using computer-generated business systems.
- Valid driver's license.
- CDL required, or ability to obtain one.
- Dependable and reliable attendance.
- Curious mindset, strong integrity, entrepreneurial pioneering spirit, and passion for continuous professional development.
Nice To Haves
- At least two years of experience in an automotive repair facility or heavy-duty truck environment is preferred.
Responsibilities
- Independently process shop repair orders by evaluating technician skill sets, scheduling jobs, and assigning repair orders to shop associates.
- Document repair requirements with detailed photographs and technical notes to support estimates.
- Prepare repair and parts estimates and communicate with customers about repair timelines, budget updates, and pricing.
- Work with customers and insurance adjusters or carriers to obtain approvals, supplemental authorizations, and claims documentation.
- Complete complex invoices accurately and manage payment collection procedures.
- Monitor assigned parts, paint, and supplies inventory to prevent job delays.
- Support shop workflow optimization and perform additional duties as assigned.
Benefits
- Second-shift differential of $5,000 per year, paid biweekly.
- Competitive compensation package designed to support health, financial future, and overall well-being.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
