Member Service Advisor II - Westminster

Bellco Credit Union•Westminster, CO

4d•Onsite

About The Position

The Member Service Advisor II processes financial transactions and member services in the lobby and drive-up accurately, promptly, and professionally while providing exceptional service. The role requires thorough knowledge of Credit Union products and services, evaluating sales opportunities, recommending products, and referring members to appropriate sales staff. The advisor also establishes new accounts for prospective and existing members. The position reports to an Assistant Branch Manager or Branch Manager, depending on location, and has no supervisory or managerial responsibility. Contacts include Credit Union members and their employers, Credit Union officials, branches and departments, vendors, and appropriate external financial service providers. The role is performed in an office environment and involves continuous standing. Varied hours and travel to other locations may be necessary.

Requirements

High school diploma or equivalent.
Six months of teller experience or equivalent cash-handling and/or customer-service experience.
Strong oral and written communication skills.
Ability to enter data accurately and efficiently and update member financial records.
Ability and willingness to identify member needs and sell appropriate products and services.
Ability to obtain and perform notary services.

Nice To Haves

Bilingual Spanish skills are strongly preferred.

Responsibilities

Demonstrate Bellco’s Act Nice Behaviors and Core Values when interacting with members, prospective members, and personnel in other departments.
Communicate positively with members and provide exceptional service in person and by telephone.
Explain the features and benefits of Bellco products and services, identify member needs, recommend suitable products, and refer members to appropriate team members or partners.
Comply with applicable federal and state regulations, branch operating procedures, and audit standards.
Contribute to corporate and branch goals and support current business priorities.
Use TELLERphone, Bellco online banking, the DNA core system, shared branching, and other web-based systems; demonstrate TELLERphone and online banking to members.
Open and maintain personal accounts for prospective and existing members in accordance with established procedures.
Open, maintain, and process transactions for IRA, HSA, and Coverdell accounts.
Process domestic and international wire transfers accurately and confidently, following guidelines and prescribed limits.
Submit unsecured lending applications, follow underwriting guidelines, and review credit bureau reports to identify member needs and sales opportunities.
Close unsecured loans and disburse loan proceeds according to established procedures.
Manage digital appointments by phone and virtually, including allocating appointments to employees to ensure they start on time.
Access member accounts to complete non-lending service transactions and account maintenance.
Perform other related duties as assigned by management.
Be available to work as scheduled and report to work on time.
Accept supervision and work effectively with others.
Follow organizational policies, the Employee Handbook, the Code of Conduct, and required annual training.
Foster an inclusive workplace that values diversity and individual differences.
Follow safe work practices and organizational safety policies and procedures.
Comply with state, federal, and other regulatory requirements and maintain strict confidentiality of records and personally identifiable information.