Service Advisor II

JX Enterprises • Elmhurst, IL

10d

About The Position

JX Enterprises is hiring a Service Advisor II in Elmhurst, Illinois. The Service Advisor supports shop operations and customer service in a collaborative, fast-paced environment. The role independently processes and dispatches repair orders, documents repair needs, prepares estimates, communicates with customers, coordinates insurance approvals, completes invoicing and payment collection, and monitors assigned inventory. The position is scheduled Monday through Friday from 3:00 p.m. to midnight and includes a second-shift differential of $5,000 per year, paid biweekly. The stated salary range is $59,000 to $75,000 per year, depending on experience.

JX Enterprises is a third-generation, family-owned company with more than 50 years of history, over 30 locations, and more than 1,200 employees. The company describes its culture as supportive and growth-oriented, guided by values including honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting pioneering spirit, and demonstrating good stewardship. It also supports local communities through the employee-driven JX Gives Back Family Foundation.

Requirements

• High school diploma or equivalent.
• Intermediate computer skills in Microsoft Windows.
• Demonstrated skills using computer-generated business systems.
• Valid driver’s license.
• CDL required, or ability to obtain one.
• Dependable and reliable attendance.
• Curious mindset, strong integrity, and passion for continuous professional development.
• Ability to meet the position’s physical and mental demands, including frequently bending, squatting, kneeling, crawling or lying on the back, reaching away from the body or above shoulder height, climbing or balancing, lifting up to 75 pounds, pushing or pulling, and working around fumes or airborne particles and vibration.

Nice To Haves

• At least two years of experience in an automotive repair facility or heavy-duty truck environment is preferred.

Responsibilities

• Process shop repair orders independently by evaluating technician skill sets, scheduling jobs, and assigning repair orders to shop associates to maintain workflow.
• Document repair requirements thoroughly, including photographs and technical notes to justify estimates.
• Prepare repair and parts estimates and keep customers informed about repair timelines, budget updates, and job pricing.
• Work with customers and insurance adjusters or carriers to secure approvals, supplemental authorizations, and required claims documentation.
• Complete complex invoicing accurately and manage payment collection procedures.
• Monitor assigned parts, paint, and supply inventory to help prevent job delays.
• Support shop workflow optimization and complete additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED