Member Service Advisor

Skyla Credit Union•Huntersville, NC

4d•Onsite

About The Position

The Member Service Advisor builds member relationships and increases market share by recommending credit union products and services, including loans. The role uses collaborative sales skills to cross-sell products and services, generate member referrals, and represent the credit union positively and ethically. Advisors provide accurate transactions and responsive service, identify member needs, recommend appropriate solutions, solicit new accounts, and support members with lending needs. They also handle related administrative work, maintain compliance and member-information privacy, and may assist on the teller line as needed. The position is based at the Huntersville location. Skyla describes a supportive, inclusive, collaborative environment with opportunities for learning, growth, and career advancement, along with support for balancing work and member needs. Employees are expected to work in keeping with the credit union’s values, mission, and vision.

Requirements

Associate degree or equivalent work experience in a related field.
Sales-oriented approach and well-developed interpersonal skills for interviewing loan applicants and projecting a positive image.
Excellent communication and computer skills.
Proven track record of meeting established goals.
Knowledge of credit union products and services, consumer loan policy, credit-granting criteria, interest rates and their computation, title laws, and required loan documentation.
Self-starter with attention to detail and the ability to prioritize efficiently.

Nice To Haves

At least one year of lending experience is preferred.

Responsibilities

Build member relationships and increase market share through effective recommendations of credit union products and services, including loans.
Use collaborative sales skills to cross-sell products and services, generate member referrals, and represent the credit union positively and ethically.
Maintain thorough knowledge of credit union products and services and recommend appropriate solutions for members.
Greet members and visitors professionally and provide prompt, efficient, and accurate transaction processing.
Respond to inquiries in person, by phone, or through other means to identify member needs and meet service expectations.
Solicit new accounts, cross-sell services, and add relationships to existing accounts based on member needs and established goals.
Maintain knowledge of ancillary products and their features and benefits to make effective recommendations.
Complete administrative duties related to selling products and services and provide quality service.
Work as a team member and mentor, remaining courteous and professional with members and coworkers.
Produce loans, including equity loans, within lending policy guidelines; set up and disburse approved loans within established limits; and complete other loan-related tasks.
Meet compliance and audit standards by minimizing documentation and error rates while protecting member information.
Comply with federal regulations and credit union policies and procedures, including Bank Secrecy and the USA Patriot Act requirements.
Learn and apply new processes and methods, and obtain necessary lending licensing.
Assist on the teller line as needed.
Stay current on lending policies, procedures, and consumer lending practices and share knowledge with others.
Perform duties in accordance with the credit union’s values, mission, and vision, and complete other duties as assigned.