Member Service Advisor

Skyla Credit Union • Graham, NC

1d • Onsite

About The Position

The Member Service Advisor builds relationships and increases market share by recommending credit union products and services, including loans. The role uses collaborative sales skills to cross-sell products and services, generate member referrals, and represent the credit union positively and ethically. Advisors provide accurate member service, identify member needs, recommend appropriate solutions, and support members through account and loan transactions. They also help maintain compliance, protect member information, and contribute to team and community goals.

Requirements

• Associate degree or equivalent work experience in a related field.
• Sales-oriented, with well-developed interpersonal skills for interviewing loan applicants and projecting a positive image.
• Excellent communication and computer skills.
• Proven track record of meeting established goals.
• Knowledge of credit union products and services, consumer loan policy, credit-granting criteria, interest rates and their calculation, title laws, and required documentation for each type of loan.
• Self-starter with attention to detail and the ability to prioritize efficiently.
• Ability to obtain necessary lending licensing.

Nice To Haves

• At least one year of lending experience is preferred.

Responsibilities

• Develop member relationships and increase market share through effective recommendations of credit union products and services, including loans.
• Use collaborative sales skills to cross-sell products and services, generate member referrals, and represent the credit union positively and ethically.
• Maintain thorough knowledge of credit union products and services and recommend solutions suited to members’ needs.
• Greet members and visitors professionally and process transactions promptly, efficiently, and accurately.
• Respond to inquiries in person, by phone, or through other means to identify and address member needs.
• Solicit new accounts, cross-sell services, and add relationships to existing accounts to meet member needs and credit union and individual goals.
• Maintain knowledge of ancillary product features and benefits and make effective recommendations.
• Complete administrative duties related to selling products and services.
• Work collaboratively as a team member or mentor and remain courteous and professional with members and coworkers.
• Produce loans, including equity loans, within current lending policy guidelines; set up and disburse approved loans within established approval limits; and complete other loan-related tasks.
• Meet compliance and audit standards, minimize documentation and error rates, and preserve the integrity and privacy of member information.
• Comply with federal regulations and credit union policies and procedures, including Bank Secrecy and the USA Patriot Act.
• Learn and apply new processes and methods, obtain necessary lending licensing, and stay current on lending policies, procedures, and consumer lending practices.
• Assist on the teller line as needed.
• Share lending knowledge with others.
• Perform duties in accordance with the credit union’s values, mission, and vision, and complete other duties as assigned.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with 6% match
• Tuition reimbursement
• Paid community volunteer opportunity
• Paid time off
• Quarterly well-being benefit
• Interest-rate perks on deposit and loan accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree