Service Advisor

Ken Garff Automotive Group•Gilbert, AZ

11d

About The Position

Volkswagen of Gilbert, a Ken Garff Automotive Dealership, is seeking a Service Advisor who aligns with the company’s core values of respect, integrity, growth, humility, and teamwork. The role centers on building customer relationships, understanding service needs, communicating recommendations and updates, and ensuring a positive customer experience. The company describes its culture as people-focused, collaborative, and committed to listening, building trust, and doing things differently.

Requirements

Friendly, cooperative demeanor and ability to connect and build relationships with others.
Unselfish and approachable, with a preference for exciting, fast-paced work.
Motivated, patient, conscientious, relaxed, and cooperative team worker.
Accommodating and analytical, with the ability to produce precise and accurate work.
Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

Greet customers promptly and professionally.
Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
Provide customers with timely updates, estimates, and inspection results.
Answer customer phone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
Review completed work and recommendations with customers and collect payments.
Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair order information, and manage information.
Provide excellent service and review the customer satisfaction survey with each customer.