Service Advisor

MHC Kenworth • Oklahoma City, OK

16h

About The Position

Murphy-Hoffman Company, LLC (MHC) is hiring a Service Advisor for its MHC Kenworth-Oklahoma City branch. The Service Advisor greets customers, coordinates repair requests and work orders, estimates repair costs within established guidelines, and supports the Service Manager with clerical and warranty-related tasks. The role coordinates task assignments and shop scheduling with the Service Manager and Shop Foremen, and works to ensure customers receive timely, appropriate service.

The Service Advisor also handles repair order documentation and data entry, supports administration of shop tools and supplies, communicates customer complaints to the Service Manager, and advises customers about needed or additional service work. The position is designated safety-sensitive. MHC describes itself as a multi-state network of diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company, and says it supports employee growth and development.

Requirements

• Minimum 4 years of experience in a related field.
• Strong customer relations and communication skills.
• Good leadership abilities.
• Positive can-do attitude.

Nice To Haves

• CDL.
• Computer experience.

Responsibilities

• Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment and proper scheduling of shop work.
• Understand customer repair requests and help ensure customers receive the most expedient service available.
• Work with the Service Manager to support timely resolution of disputes and warranty matters.
• Ensure documentation for customer, internal, and warranty labor sales is complete and properly executed.
• Enter repair order information into the data processing system and close repair orders.
• Maintain and administer shop tool and supply requirements and status.
• Inform the Service Manager of customer complaints so they can be addressed before the vehicle leaves the shop.
• Advise customers about needed service work and suggest additional labor, parts, and body shop sales when appropriate.
• Participate in training to stay current on technical and warranty issues.
• Assist in maintaining a clean shop and office area.
• Perform other duties assigned by a supervisor.

Benefits

• Competitive salary.
• Medical, dental, and prescription insurance.
• Disability and life insurance.
• Paid Time Off program.
• 401(k) and profit sharing with employer match.
• Flexible Spending Account.
• Internal promotion opportunities.
• On-the-job training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed