Service Advisor

Land Rover Volkswagen of Little Rock•Little Rock, AR

9d•Onsite

About The Position

Winrock Automotive Group is hiring a Service Advisor for a professional dealership setting. The Service Advisor provides accurate and effective advice to customers and serves as the liaison between customers and service technicians. The role coordinates appointments and repair work, communicates estimates and progress, secures customer authorization, and explains completed work and charges. The position also requires maintaining professional standards, supporting customer satisfaction, and keeping service-related materials and vehicle-handling procedures in order.

Requirements

At least 1 year of work experience as a service advisor; dealership experience preferred.
Demonstrated knowledge of service sufficient to advise customers.
Advanced computer skills, specifically with Reynolds and Reynolds.
Understand the importance of maintaining confidentiality.
Understand and follow work rules, policies, and procedures.
High school diploma or equivalent.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Regularly sit, stand, and walk; occasionally climb and stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Vision abilities required include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Complete required motor vehicle records, drug screening, and background checks.

Nice To Haves

Dealership service advisor experience.
Bachelor's degree in a business-related field.

Responsibilities

Provide excellent customer service and accurate, effective advice to every customer.
Schedule service appointments and, when possible, obtain customer and vehicle information before arrival.
Greet customers promptly and courteously and obtain vehicle information.
Accurately document vehicle issues on repair orders.
Test-drive vehicles with customers as needed to confirm concerns, or refer them to the test technician.
Review service history, inspect vehicles, and recommend additional needed service.
Advise customers about vehicle care and manufacturer-recommended maintenance.
Provide complete and accurate written cost estimates for labor and parts.
Establish promised completion times and check with the dispatcher when necessary.
Obtain the customer's signature on the repair order, provide a copy, establish the payment method, and obtain credit approval when necessary.
Notify the dispatcher of incoming work and monitor repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain costs and time requirements, and obtain authorization before additional repairs.
Review repair orders to confirm work completion and documentation of additional work and authorization; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are properly marked and stored.
Keep service department forms, menus, and pricing guides up to date.
Explain completed work and all charges to customers.
Implement a quality-control process to eliminate comebacks and maintain high customer satisfaction standards.
Handle telephone inquiries about appointments and work in process.
Attend service meetings when required.
Maintain a professional appearance and clean, professional work environment.
Arrive on time and work the assigned shift.
Conduct business ethically and professionally, follow supervisor instructions, interact effectively with coworkers, and receive supervisor feedback positively.
Perform other job-related duties and responsibilities as assigned.