Service Advisor

Charger Logistics•Indianapolis, IN

9d•Onsite

About The Position

Charger Logistics Inc. is seeking a motivated Service Advisor for its Service Department in Indianapolis, Indiana. The role supports truck repairs by diagnosing vehicle issues, coordinating repair work and parts, communicating with customers, and ensuring accurate repair documentation. The Service Advisor also helps maintain an efficient and safe shop environment and may perform other duties as directed by management.

Requirements

Valid driver's license.
At least 2 years of experience as a shop foreman or lead mechanic.
Knowledge of truck parts, equipment, and repairs.
Effective problem-solving skills and the ability to understand issues and find solutions in a timely manner.
High attention to detail.
Excellent time-management skills and the ability to work in a fast-paced environment.

Nice To Haves

Commercial Driver's License (CDL) is preferred but not required.
Previous experience in parts ordering, parts coordination, or a service advisor role is an asset.
Knowledge of DOT/MTO rules and regulations is an asset.

Responsibilities

Diagnose all components of trucks.
Help write repair orders and communicate with drivers and owners to determine truck repair problems and solutions.
Schedule and assign jobs and work areas to employees according to their skills and knowledge, minimizing time lost between jobs.
Inspect work as it progresses and advise mechanics.
Track customer jobs and advise customers about completion times, repair costs, and additional repairs.
Road-test and dyno-test trucks to diagnose problems and verify completed repairs.
Ensure buildings, grounds, and work areas are clean and neatly arranged.
Ensure company tools and equipment are properly maintained.
Help determine which parts need replacement and coordinate with mechanics and the Parts Department to confirm availability.
Help complete repair orders by obtaining mechanics' repair write-ups, checking that parts are billed correctly, and adding required lines to tickets as work progresses.
Ensure each repair is coded correctly.
Determine whether repairs are covered by warranty, with familiarity with warranties for all truck parts.
Arrive at least 30 minutes before the mechanics to analyze the work schedule.
Work additional hours as workload and business needs require.
Perform other duties or functions as directed by management.
Help ensure safe working conditions for all employees.