Service Advisor

North Florida Lincoln•Jacksonville, FL

About The Position

The Service Advisor greets customers, listens to their needs, gathers information about their vehicles and reported symptoms, and schedules service appointments. The role includes recommending maintenance based on a vehicle’s age, mileage, and service history; preparing accurate labor and parts estimates; and setting follow-up times. Service Advisors monitor repair progress, keep customers updated, confirm that invoices match the work performed, and explain completed work and charges. The position may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. The dealership describes its culture as valuing service to customers, colleagues, and the wider world, and emphasizes its connection to the Ford brand. It is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

At least 1 year of experience in a service department.
Knowledge of automobiles and ability to identify problems quickly.
Past experience as a service advisor, assistant lane manager, or service consultant.
Energetic personality and positive, friendly attitude.
Personal and professional integrity.
Computer skills and willingness to learn new programs.
Ability to learn new technology, repair procedures, and service specifications.
Ability to work in a fast-paced environment.
Ability to lift 50 pounds and work on your feet for extended periods.
High school diploma or equivalent.

Nice To Haves

Previous experience at a Ford dealership is a plus.
Desire for a long-term career with a growing organization.
Proven record of achieving exceptional customer satisfaction.

Responsibilities

Greet customers promptly and listen to their needs.
Obtain customer and vehicle information.
Clearly document vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare complete and accurate estimates for labor and parts.
Establish follow-up times.
Monitor the progress of each vehicle throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Set up loaner cars and verify insurance before maintenance is scheduled, as needed.