Service Advisor

Allegiance Trucks • Bridgeport, CT

9d

About The Position

Allegiance Trucks is seeking a Service Advisor to manage the shop’s workflow and schedule and coordinate customer communication, service-team needs, and repair progress. The role includes preparing and reviewing repair orders, handling telephone inquiries, and assisting with other projects as needed. Allegiance Trucks is an equal opportunity employer. Employment may be contingent upon receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Requirements

• High school diploma or GED.
• Highly organized and detail oriented.
• Customer focused.
• Ability to solve complex problems.
• Computer savvy.

Nice To Haves

• Familiarity with auto and trucking.

Responsibilities

• Manage and oversee the shop’s workflow and schedule.
• Call customers to advise them about service changes or delivery times.
• Coordinate with the service team about parts ordering and ensure parts are available when needed.
• Prepare repair orders by describing symptoms, problems, causes discovered, and required repairs and services.
• Check on repair progress throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed.

Benefits

• Competitive starting pay.
• Medical, dental, and vision plans.
• Complimentary life insurance policy and several other voluntary coverage options.
• Generous paid time off, including vacation, sick time, and floating holidays.
• 401(k) with company match.
• Additional training and support for continued advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED