Service Advisor

Allegiance Truck Centers • Warwick, RI

9d

About The Position

The Service Advisor manages and oversees the shop’s workflow and schedule, communicates with customers about service changes and delivery times, and coordinates with the service team to ensure parts are ordered and available when needed. The role prepares repair orders documenting symptoms, problems, identified causes, and required repairs and services; monitors repair progress; handles telephone inquiries about inbound work and work in process; and reviews repair orders to confirm work is complete. The Service Advisor may also assist with other projects as needed.

Requirements

• High school diploma or GED.
• Highly organized and detail oriented.
• Customer focused.
• Ability to solve complex problems.
• Computer savvy.

Nice To Haves

• Familiarity with auto and trucking.

Responsibilities

• Manage and oversee the shop’s workflow and schedule.
• Call customers to advise them about service changes or delivery times.
• Coordinate with the service team about parts ordering and ensure parts are available when needed.
• Prepare repair orders by describing symptoms, problems, discovered causes, and required repairs and services.
• Check on repair progress throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure work is completed.
• Assist with other projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED