Service Advisor

Luther Bloomington Hyundai • Bloomington, MN

9d

About The Position

The Service Advisor owns the customer experience in the service lane and serves as the first point of contact for customers. The role involves greeting vehicle owners, explaining the repair process, and providing knowledgeable, professional customer service. Individuals new to the automotive industry are welcome, particularly those with experience in customer service, retail sales, restaurants, or hospitality. Team support and corporate training are provided. Offers of employment are contingent upon passing a background screening, including a criminal background check, a review of motor vehicle records, and verification of the applicant’s social security number.

Requirements

• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willingness to submit to a pre-employment background check, including a criminal background check, motor vehicle records review, and social security number verification.

Responsibilities

• Oversee the flow of the Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience and complete additional assignments that help the dealership leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with match.
• Paid vacation.
• Growth opportunities.
• Paid training.
• Health and wellness benefits.
• Accident and critical illness coverage.
• HSA/flexible spending account.
• Pet insurance.
• Employee discounts.
• Paid certification.
• Ongoing certification.
• OEM certification.
• Family-owned and operated workplace.
• Long-term job security.
• State-of-the-art facility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed