Service Advisor

Dutro Ford•Zanesville, OH

About The Position

The Service Advisor greets customers, listens to their needs, gathers customer and vehicle information, and schedules appointments as needed. The role includes communicating reported vehicle symptoms, recommending maintenance based on the vehicle’s age, mileage, and history, and preparing accurate labor and parts estimates. Service Advisors monitor repair progress, keep customers updated, confirm invoices match work performed, and explain completed work and charges. The position may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. The employer is a Ford dealership and describes its workplace as valuing service to customers, colleagues, and the world. It is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

At least 1 year in a service department.
High school diploma or equivalent.
Knowledge of automobiles.
Ability to identify problems quickly.
Proven record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager, or service consultant.
Energetic personality and positive, friendly attitude.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.
Ability to learn new technology and repair and service procedures and specifications.
Ability to lift 50 pounds and work on one’s feet for extended periods.
Ability to work in a fast-paced environment.

Nice To Haves

Previous experience at a Ford dealership.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare a complete and accurate estimate of labor and parts costs.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Set up loaner cars and verify insurance before maintenance is scheduled, as applicable.