(USA) Tire and Battery Service Advisor

Walmart•West Palm Beach, FL

11d•$20 - $28

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role maintains a safe, organized, stocked, and properly merchandised sales floor, following company safety, handling, security, and compliance procedures. The advisor supports tire and battery orders and installation appointments, communicates order changes, helps members with tire maintenance and repairs, and recommends suitable products and services using product knowledge, Sam’s Garage, and reference materials. The position coordinates service workflow in the TBC bays, prioritizes appointments and waiting members, and communicates service recommendations to the TBC Team Lead or Technicians. It also operates TBC equipment and point-of-sale hardware, completes vehicle service requests and documentation, and handles purchases, payments, returns, refunds, and exchanges according to policy. The advisor uses digital tools and handheld devices, supports and trains team members, models high-quality service, and collaborates across the club to promote TBC offerings. The role is expected to uphold company policies, ethics, and values; work effectively with members, associates, managers, and business partners; and demonstrate professionalism, empathy, teamwork, accountability, adaptability, and a commitment to continuous improvement. The position is based at the Sam’s Club location at 4295 45th St, West Palm Beach, Florida. The hourly wage range is $20.00 to $28.00, with possible premiums of $0.35 to $3.00 per hour in certain circumstances. Sam’s Club describes a benefits package that includes health and financial benefits, paid time off and leave, disability coverage, discounts, education benefits, and other programs, subject to eligibility and plan terms.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, following steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damaged merchandise.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services.
Greet members, identify their needs, recommend appropriate tire and battery products and services, explain warranties, support purchase and service decisions, and resolve concerns.
Promote the value of TBC merchandise and services and collaborate with associates across the club to build member awareness.
Triage and prioritize service-bay workflow by identifying waiting members, understanding service queue requirements and timing, prioritizing appointments, and recommending workflow changes to the TBC Team Lead or Technicians.
Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
Model high-quality service and act as a brand advocate; help develop and train team members and address obstacles to their work.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate point-of-sale hardware, process member purchases, and assist with payments, returns, refunds, and exchanges using the appropriate procedures.
Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy; and report TBC complaints, hazards, shrink issues, and problems with products, services, or work areas.
Complete assignments and priorities by collaborating with others, identifying deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
Demonstrate the company’s stated behaviors: respect individuals, act with integrity, serve customers and members, and strive for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.
Possible premiums of $0.35 to $3.00 per hour in specified circumstances.