Security Account Manager Jobs

About The Position

Requirements

• Associate's degree required; Bachelor's degree preferred.
• Minimum of 5 years of operations, account management, or security management experience.
• Contract security management experience strongly preferred.
• Experience managing multiple locations or large client portfolios preferred.
• Demonstrated success building executive-level client relationships.
• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office applications.
• Valid driver's license with a clean driving record.
• Ability to travel nationwide as business needs require.
• Must meet all pre-employment requirements.

Responsibilities

• Serve as the primary operational leader for a large national client portfolio.
• Build and maintain strong relationships with client leadership and internal stakeholders.
• Ensure consistent execution of contractual requirements and DSI operational standards across all assigned locations.
• Partner with regional and branch leadership to drive operational performance and continuous improvement.
• Lead operational reviews, strategic planning meetings, and client business reviews.
• Identify opportunities to improve service delivery, efficiency, and client satisfaction.
• Oversee daily security operations across multiple locations nationwide.
• Ensure all sites maintain appropriate staffing levels, training compliance, and operational readiness.
• Conduct site visits, inspections, operational audits, and quality assurance reviews.
• Review incident reports, daily activity reports, and operational documentation for accuracy and completeness.
• Coordinate operational support for new site launches, special projects, and emergency response needs.
• Travel regularly to support field operations and strengthen client partnerships.
• Manage operational systems, user access, equipment, and account resources.
• Support billing accuracy, invoicing, and contract administration.
• Recruit, interview, onboard, and develop Site Supervisors and security personnel.
• Coach, mentor, and support field leadership to ensure consistent performance.
• Monitor staffing levels, scheduling practices, and overtime management.
• Conduct performance evaluations and address employee relations issues as needed.
• Ensure compliance with DSI policies, client procedures, and regulatory requirements.
• Promote employee engagement, retention, and professional development.
• Serve as a trusted advisor and primary point of contact for operational matters.
• Respond promptly and professionally to client requests and operational concerns.
• Ensure key performance indicators, service levels, and contractual expectations are consistently achieved.
• Build long-term partnerships through proactive communication and exceptional customer service.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Generous Paid Time Off including vacation and PTO