Assistant Security Account Manager

Allied Universal•Taylor, TX

About The Position

The Assistant Account Manager assists the Account Manager with supervisory, training, and operational functions at an assigned security post, following post orders, client instructions, and internal procedures. The role supports coordination of technical and managerial aspects of executing the security contract and serves as a direct supervisory contact for shift supervisors or Security Professionals. Allied Universal provides a week-long management onboarding course with practices, tools, and guidance for the role. The Assistant Account Manager supervises, motivates, coaches, and trains Security Professionals; evaluates performance; supports interviewing and onboarding; and helps maintain post orders, training information, records, and the work environment. The role oversees department reports, logs, communications, and applicable sub-units, and may respond to incidents and emergencies, coordinate follow-up, and help address personnel issues under the direction of management. It also maintains positive client and security relationships. The position may occasionally perform Security Professional duties by standing post, but for no more than 50% of any workweek.

Requirements

High school diploma or equivalent.
Three to five years of professional-level experience.
Prior experience in the security industry, law enforcement, and/or military.
Possess a valid state Guard License, or have applied for and receive the license before employment; maintain active status and carry the license while on duty.
Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
For driving positions, possess a valid Driver’s License, at least one year of driving experience, a clean driving record as specified in the posting, the minimum insurance required by company policy, and the ability to operate a vehicle safely.
Demonstrate initiative and the ability to prioritize multiple competing assignments and manage deadlines.
Demonstrate strong customer service, resolve client issues professionally, and de-escalate situations.
Be professional and articulate, and exercise good independent judgment and discretion.
Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
Strong verbal and written communication skills and the ability to interact successfully with people at all organizational levels, including clients, while working as a team player.
Be available to work outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Nice To Haves

College education or business classes.
Experience in scheduling, operations, or other security-industry functions.
Ability to write effective, concise reports in neat, legible handwriting.
Working knowledge of Microsoft Office software and email.

Responsibilities

Assist the Account Manager in coordinating technical and managerial aspects of the security contract at the assigned location.
Assign tasks to Security Professionals and direct their work throughout the day.
Serve as the first direct supervisory contact for shift supervisors, when applicable, or Security Professionals regarding performance, operations, and department needs.
Supervise, motivate, coach, and train Security Professionals; evaluate their work and recommend assignments.
Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is maintained, cleaned, and organized.
Assist the Account Manager with interviewing and evaluating new employees.
Conduct on-the-job training for new employees or when post orders change, including orientation to the post, post orders, routine duties, emergency response, and client-specific needs.
Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and other information to Security Professionals as directed.
Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks.
Generate work orders and supporting paperwork for extra security coverage requests, as needed.
Respond to minor incidents, ensure appropriate action and reporting, and notify the appropriate parties in a timely manner.
Identify personnel problems, including payroll issues and employee relations concerns, and forward them to the Account Manager or Field Supervisor as appropriate.
Write reports or assist with investigations as directed by the Account Manager, Branch Manager, or Corporate HR Director.
Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and approved by the appropriate management.
Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
Maintain positive client and security relationships through frequent tenant or client contact and support.
Occasionally perform Security Professional duties by standing post, without exceeding 50% of work time in any workweek.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
Basic life insurance.
AD&D insurance.
Retirement plan.
Disability insurance.
Eight paid holidays annually.
Five sick days.
Four personal days.
Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.