Security Account Manager

GardaWorld • Irving, TX

4d • Onsite

About The Position

GardaWorld is hiring a contract security services Account Manager in Irving, Texas. The Account Manager is responsible for maintaining exceptional on-site performance for a key account, addressing client issues, communicating with key contacts, and building relationships that strengthen the client’s security services. The role also involves supporting account operations through compliance reviews, billing management, data analysis, reporting, and database updates.

The Account Manager guides customers through projects and delivers presentations tailored to client needs. They work with local branch teams and executive sponsors to support pricing, contracts, RFPs, onboarding, and integration projects, while improving the client’s security program and meeting contracted KPIs. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with a high degree of flexibility required because work outside scheduled days and hours may be expected as needed.

Requirements

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• High school diploma required.
• Must be over the age of 21.
• At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• Leadership and problem-solving skills, including the ability to handle multiple tasks at once.
• Relationship-building, communication, and attention-to-detail skills.
• Professional, self-driven, and skilled in Microsoft Office and CRM software.
• Strategic thinking and financial planning skills.
• Project management experience and the ability to stay calm under pressure.
• Honest and ethical, aligning with the company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experience in financial planning and understanding profit margins.
• Ability to handle challenges and manage stress effectively.
• Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases, including CRM and ERP systems.
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Apply financial forecasting and margin analysis expertise.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off (PTO)
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED