Security Account Manager - TWIC Required

GardaWorld•Wilmington, CA

5d•Onsite

About The Position

GardaWorld is hiring a Security Account Manager in Los Angeles, California, to oversee performance at a key client account and support the delivery of security services in a high-security energy environment. The role manages client issues and relationships, coordinates with GardaWorld branch teams, and works to improve the client’s security program and meet contracted performance indicators. The manager also supports client integrations, contracts, RFPs, onboarding, and presentations. The position includes operational oversight, such as maintaining CRM and ERP records, reviewing master service agreement compliance, developing security and crisis management plans, and keeping client and account summary forms current. It also involves billing and payment follow-up, data analysis, reporting, pricing estimates, financial forecasting, and margin analysis. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; work outside standard business hours, including weekends and holidays, may be needed to address client emergencies.

Requirements

At least 21 years of age.
Authorized to work in the United States.
At least three years of experience in security operations, with a track record of handling increasingly complex responsibilities.
At least two years of management experience.
Current Transportation Worker Identification Credential (TWIC).
Experience and familiarity with Maritime Transportation Security Act (MTSA) regulations.
Leadership and problem-solving skills, including the ability to manage multiple tasks.
Relationship-building, communication, and attention-to-detail skills.
Professional, self-driven, and skilled in Microsoft Office and CRM software.
Strategic thinking and financial planning skills.
Project management experience and ability to stay calm under pressure.
Honesty and ethical conduct aligned with company values.
Skill in writing reports, client communications, and instructional materials.
Experience with financial planning and understanding profit margins.
Ability to handle challenges and manage stress effectively.
Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

Handle client or team issues and emergencies.
Communicate regularly with key client contacts and local GardaWorld branch teams.
Build and maintain strong relationships with principal accounts.
Improve the client’s security program for long-term success.
Meet and maintain contracted key performance indicators (KPIs).
Guide customers through integration projects, contracts, requests for proposals (RFPs), and onboarding.
Deliver detailed presentations focused on client needs.
Update business databases, including CRM and ERP systems.
Review master service agreement (MSA) compliance at branch and site levels.
Develop and evaluate security and crisis management plans.
Manage client billing, including days sales outstanding (DSO) assessments and follow-up on overdue payments.
Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
Analyze data and prepare internal reports.
Collaborate with the local branch and executive sponsor to provide pricing estimates.
Write reports, client communications, instructional materials, and operating guidelines.
Apply financial forecasting and margin analysis expertise.