Security Account Manager - TWIC Required

GardaWorld•Los Angeles, CA

6d•Onsite

About The Position

GardaWorld is hiring a Security Account Manager to maintain exceptional on-site performance at a key account in Los Angeles, California. The role handles client issues, communicates with key contacts, builds and maintains client relationships, and improves the client’s security program. It also includes operational oversight, compliance reviews, billing, data analysis, report preparation, project guidance, and presentations. The position supports a high-security energy environment and requires a current TWIC card and familiarity with Maritime Transportation Security Act (MTSA) regulations. The position is based in Los Angeles, CA 90061, with a Monday-through-Friday schedule from 8:00 a.m. to 5:00 p.m. Work outside standard business hours, including weekends and holidays, may be required to address client emergencies. The stated annual salary is $91,100.00.

Requirements

At least 21 years of age.
Authorized to work in the United States.
At least three years of experience in security operations, with a track record of handling increasingly complex responsibilities.
At least two years of management experience.
Hold a current Transportation Worker Identification Card (TWIC).
Experience and familiarity with Maritime Transportation Security Act (MTSA) regulations.
Leadership, problem-solving, multitasking, relationship-building, communication, and attention-to-detail skills.
Professional, self-driven, strategic-thinking, and financial-planning capabilities.
Proficiency with Microsoft Office and CRM software.
Experience managing projects and remaining calm under pressure.
Ability to write reports, client communications, and instructional materials.
Experience with financial planning and understanding profit margins.
Ability to handle challenges and manage stress effectively.
Excellent written and verbal communication, customer service, and project management skills.
Honesty and ethical conduct aligned with the company’s values.

Responsibilities

Handle client or team issues and emergencies.
Communicate regularly with key client contacts and local GardaWorld Branch Teams.
Build and maintain strong relationships with principal accounts.
Improve the client’s security program for long-term success.
Meet and maintain contracted KPIs.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Deliver detailed presentations focused on client needs.
Update business databases, including CRM and ERP systems.
Review MSA compliance at branch and site levels.
Develop and evaluate security and crisis management plans.
Manage client billing, including DSO assessments and overdue payment follow-ups.
Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
Analyze data and prepare internal reports.
Provide pricing estimates in collaboration with the local branch and executive sponsor.
Write reports, client communications, instructional materials, and operating guidelines.
Demonstrate expertise in financial forecasting and margin analysis.