Security Account Manager Retail

Allied Universal • Chapel Hill, NC

3d • $60,000 - $60,000

About The Position

Allied Universal is hiring a Retail Account Manager to oversee day-to-day operations at an assigned client site. The role manages security officers and site or shift supervisors, including hiring, scheduling, payroll, training, coaching, development, and employee support. The Account Manager works to provide high-quality security services, protect people and property, maintain effective client and employee relationships, and meet financial, operational, and customer-service goals.

The position also handles contract compliance and reporting, staffing and employee matters, site-specific training and procedures, and the management of uniforms, equipment, supplies, and vehicles. The Account Manager communicates regularly with the client, responds to escalated security issues and emergencies, and uses WinTeam for scheduling, billing, and business reports. Allied Universal provides a week-long management onboarding course. Salary: $60,000 per year.

Requirements

• Four-year degree in Criminal Justice, Business Administration, or a related field.
• At least 2 years of business management, operations, or supervisory experience, depending on client size and scope.
• Previous contract security, facilities management, military, or law enforcement experience.
• Ability to develop and grow customer relationships.
• Experience hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and ongoing client requirements.
• Ability to work in a team-oriented management environment while maintaining an entrepreneurial attitude.
• Competencies include staff management, financial management, integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, and drive for results.

Nice To Haves

• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day security operations at an assigned client site.
• Manage security officers and site or shift supervisors, including hiring and selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the client site receives high-quality security services to protect people and property.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to meet or exceed financial and operational goals and provide quality customer service.
• Meet contract compliance and reporting requirements, and communicate issues and program updates to the client.
• Handle escalated security issues and emergency situations appropriately, including after-hours emergency response as required.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff through performance management, coaching, counseling, discipline, training, evaluations, and recognition.
• Address employee grievances and ensure personnel records are accurate and up to date.
• Communicate company policies, announcements, and job openings through updated site READ files.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific, client-specific, and annual refresher training and meet corporate training standards.
• Maintain operational procedures, site-specific OPMs, and post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventory and maintenance checklists.
• Communicate proactively with the client, meet regularly, address concerns, and provide security and technical expertise and solutions.
• Ensure customer satisfaction.
• Use WinTeam for scheduling and billing, and produce and interpret reports to support effective business management.
• Enforce Allied Universal policies as outlined in handbooks, executive memos, and the company portal.
• Perform other management responsibilities as determined by the client or District Manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• AD&D insurance
• Retirement plan
• Disability insurance
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law
• Week-long management onboarding course

What This Job Offers

• Job Type: Full-time
• Career Level: Manager