Security Account Manager Retail

Allied Universal • Auburn, WA

1d

About The Position

Allied Universal is hiring a Retail Account Manager to oversee the day-to-day operations of an assigned security account. The role manages security personnel and site operations, including hiring, training, scheduling, payroll, coaching, and employee development. The Account Manager maintains relationships with clients and employees, coordinates support services, resolves problems, and works to meet financial and operational goals while providing quality customer service.

The position includes managing contract compliance and reporting, responding to escalated security issues and emergencies, maintaining site procedures and post orders, and overseeing account uniforms, equipment, supplies, and vehicles. The Account Manager communicates regularly with the client, ensures staffing and training requirements are met, and uses WinTeam for scheduling, billing, and reporting. Allied Universal provides a week-long management onboarding course.

Requirements

• Four-year degree in Criminal Justice, Business Administration, or a related field.
• Previous experience in contract security, facilities management, the military, or law enforcement.
• At least 2 years of business management, operations, or supervisory experience, depending on client size and scope.
• Ability to develop and grow customer relationships.
• Experience hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Ability to work in a team-oriented management environment while maintaining an entrepreneurial attitude.
• Competencies include staff management, financial management, integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, and drive for results.

Nice To Haves

• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise the day-to-day security operations of an assigned client site.
• Manage security officers and site or shift supervisors, including hiring, selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the client site receives high-quality security services to protect people and property.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to manage the client site, meet financial and operational goals, and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate regularly with the client about issues and programs; listen to client concerns and provide security expertise and solutions.
• Handle escalated security issues and emergency situations appropriately, including after-hours emergency response as required.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff through coaching, counseling, discipline, training, performance evaluations, and recognition.
• Address employee grievances with appropriate support and keep personnel records accurate and current.
• Communicate company policies, announcements, and job openings through an updated READ file at each site.
• Meet contracted scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific, client-specific, and annual refresher training and meet corporate training standards.
• Develop and maintain operational procedures, site-specific OPMs, and post orders for emergency reference.
• Manage account uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Use WinTeam for scheduling, billing, and reports, interpreting results and taking action for effective business management.
• Enforce Allied Universal policies outlined in company handbooks, executive memos, and the portal.
• Perform other management responsibilities as determined by the client or District Manager.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager