Retail Security Operations Account Manager

Allied Universal • Wheaton, MD

3d • $88,800 - $98,800

About The Position

Allied Universal is hiring an Account Manager to oversee the day-to-day operations of an assigned retail security account. The role includes managing security personnel and client relationships, coordinating support services, resolving problems, and meeting financial and operational goals while providing quality customer service. The Account Manager oversees schedules and payroll and responds to after-hours emergencies as required. Allied Universal provides a week-long management onboarding course with best practices, tools, and guidance.

Requirements

• Four-year degree in Criminal Justice, Business Administration, or a related field.
• Previous experience in contract security, facilities management, the military, or law enforcement.
• At least 2 years of business management, operations, or supervisory experience, depending on the size and scope of the client.
• Ability to develop and grow customer relationships.
• Experience hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Ability to work in a team-oriented management environment while maintaining an entrepreneurial attitude.
• Key competencies: staff management, financial management, integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, and drive for results.

Nice To Haves

• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise the day-to-day security operations of an assigned client site.
• Manage security officers and site or shift supervisors, including hiring and selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the client site receives high-quality security services to protect people and property.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to manage the client site and meet or exceed financial and operational goals while providing quality customer service.
• Meet reporting, contract-compliance, and scheduled-hours requirements while minimizing unbilled overtime.
• Communicate regularly with the client, address escalated security issues, and respond appropriately to emergencies.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff through coaching, counseling, discipline, training, performance evaluations, and recognition.
• Resolve employee grievances with appropriate support and maintain accurate personnel records.
• Communicate company policies, announcements, and job openings through updated site READ files.
• Coordinate or conduct site-specific, client-specific, and annual refresher training and meet corporate training standards.
• Maintain site-specific operational procedures, OPMs, and post orders for emergency reference.
• Manage account uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Meet with the client, understand their needs, and provide security expertise and solutions to support customer satisfaction.
• Use WinTeam for scheduling, billing, and reports, interpreting reports and taking action for effective business management.
• Enforce Allied Universal policies outlined in handbooks, executive memos, and the company portal.
• Perform other management responsibilities as determined by the client or District Manager.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Enrollment in the company 401(k) plan.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• A week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager