Security Operations Assistant Account Manager

Allied Universal • Jenkintown, PA

3d

About The Position

Allied Universal is hiring a Site Manager to oversee the day-to-day operations of an assigned client account. The role manages security personnel and site operations, maintains effective relationships with clients and employees, coordinates support services, and addresses operational issues to help meet financial and service goals. The manager oversees schedules and payroll, ensures contract compliance and required reporting, and responds to after-hours emergencies as required. Allied Universal provides a week-long management onboarding course covering practices, tools, and guidance for the role.

Requirements

• Four-year degree in Criminal Justice, Business Administration, or a related field.
• Previous experience in contract security, facilities management, the military, or law enforcement.
• At least 2 years of business management, operations, or supervisory experience, depending on the size and scope of the client.
• Ability to develop and grow customer relationships.
• Experience hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Ability to work in a team-oriented management environment while maintaining an entrepreneurial attitude.
• Loss prevention or retail security experience is recommended.
• Licensing may be required before employment, subject to state and local laws and regulations.
• Competencies include staff management, financial management, integrity, problem solving, conflict management, time management, customer focus, timely decision-making, motivating and directing others, and drive for results.

Nice To Haves

• Previous payroll, billing, and scheduling experience.
• Loss prevention or retail security experience is recommended.

Responsibilities

• Supervise day-to-day security operations at an assigned client site.
• Manage security officers and site or shift supervisors, including hiring and selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the client site receives high-quality security services that protect people and property.
• Build and maintain effective relationships with clients and employees.
• Coordinate support services and manage the account to meet or exceed financial and operational goals and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate issues and program updates regularly to the client.
• Handle escalated security issues and emergency situations appropriately.
• Perform other management responsibilities as determined by leadership.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff technical and professional skills through performance management, including coaching, counseling, discipline, training, evaluations, and recognition.
• Hear and resolve employee grievances with appropriate support, and keep personnel records accurate and updated.
• Communicate policies, company announcements, and job openings through an updated READ file at each site.
• Meet all contractual scheduled hours while maintaining a minimum of unbilled overtime.
• Coordinate or conduct site-specific on-the-job training, client-specific training, and annual refresher training, and meet corporate training standards.
• Develop and maintain operational procedures, including valid site-specific OPMs and post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Communicate proactively with the client, listen to concerns, provide security and technical expertise and solutions, and ensure customer satisfaction.
• Use WinTeam for scheduling, billing, and reporting, and interpret reports to support effective business management.
• Enforce Allied Universal policies outlined in handbooks, executive memos, and the company portal.
• Provide after-hours emergency response as required.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• A week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager