Security Operations Assistant Account Manager

Allied Universal • Abington Township, PA

4d • $48,000 - $52,000

About The Position

Allied Universal is hiring a Site Manager to oversee day-to-day operations at an assigned client account. The role includes managing security staff and site operations, maintaining client and employee relationships, coordinating support services, meeting financial and operational goals, and providing quality customer service. The manager oversees weekly operating schedules and payroll for assigned security personnel and may provide after-hours emergency response as required. Allied Universal provides a week-long management onboarding course. Loss prevention or retail security experience is recommended. Salary range: $48,000–$52,000 per year. Licensing requirements may apply under state or local laws and regulations.

Requirements

• Four-year degree in Criminal Justice, Business Administration, or a related field.
• Previous contract security, facilities management, military, or law enforcement experience.
• At least 2 years of business management, operations, or supervisory experience, depending on the size and scope of the client.
• Ability to develop and grow customer relationships.
• Experience hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Ability to work in a team-oriented management environment while maintaining an entrepreneurial attitude.
• Key competencies: staff management, financial management, integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, and drive for results.
• Meet any applicable state or local licensing requirements, which may be required before employment.

Nice To Haves

• Loss prevention or retail security experience is recommended.
• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day security operations at an assigned client site.
• Manage security officers and site or shift supervisors, including hiring, selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the client site receives high-quality security services to protect people and property.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to manage the client site, meet or exceed financial and operational goals, and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate regularly with the client about issues and programs.
• Handle escalated security issues and emergency situations appropriately.
• Perform other management responsibilities as determined by leadership.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff’s technical and professional skills through performance management, coaching, counseling, discipline, training, evaluations, and recognition.
• Ensure employee grievances are heard and resolved with appropriate support, and keep personnel records accurate and updated.
• Communicate policies, company announcements, and job openings through an updated READ file at each site.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific on-the-job training, client-specific training, and annual refresher training, and meet corporate training standards.
• Develop and maintain operational procedures so that current site-specific OPMs and post orders are available for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Proactively communicate with the client, listen to concerns, provide security and technical expertise and solutions, and work toward complete customer satisfaction.
• Use WinTeam for scheduling and billing and produce and interpret reports to support business management.
• Enforce Allied Universal policies outlined in handbooks, executive memos, and the company portal.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager