Assistant Security Account Manager

Allied Universal • Miami, FL

13h

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post. The role supports execution of the security contract in accordance with post orders, client instructions, and internal procedures. Allied Universal provides a week-long management onboarding course covering best practices, tools, and guidance.

Under the Account Manager’s direction, the Assistant Account Manager assigns and oversees work, supervises and develops Security Professionals, maintains post documentation and organization, supports hiring and onboarding, and oversees security reporting and sub-units. The role responds to incidents and emergencies, supports client relationships, and escalates personnel concerns through appropriate management channels. The employee may occasionally perform Security Professional duties by standing post, but may not spend more than 50% of any workweek doing so.

The position pays $65,000 annually. The employee must be available outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or have applied for and receive one before employment; maintain active Guard License status throughout employment and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions, possess a valid Driver’s License with at least one year of driving experience, meet the stated clean driving record requirements, carry insurance at the minimum level required by Company policy, and be able to operate a vehicle safely.
• Demonstrate initiative and the ability to prioritize competing assignments and manage deadlines.
• Demonstrate strong customer service, resolve client issues professionally, and de-escalate potentially hostile situations.
• Be professional and articulate, and exercise sound independent judgment and discretion.
• Be able to train and coach others and enforce post orders, security standards, and company policies equitably and consistently.
• Have outstanding verbal and written communication skills and the ability to interact successfully at all organizational levels, including with clients, while working as a team player.
• Be available to work outside the normal shift schedule as needed and remain accessible by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager with technical and managerial coordination of the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, where applicable, or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, train, and evaluate Security Professionals, and make recommendations regarding assignments.
• Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is clean, organized, and properly maintained.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees and when post orders change, including orientation, review of post orders and routine responsibilities, and instruction on emergency responses and client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and other information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as a fire control room, command center, or loading docks; generate work orders and paperwork for extra security coverage requests when needed.
• Respond to minor incidents, ensure appropriate action is taken, complete reports, and notify appropriate parties in a timely manner.
• Identify personnel issues, including payroll issues and employee relations complaints, and forward them to the Account Manager or Field Supervisor; prepare reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and with required prior approval.
• Respond to client or site emergencies and ensure appropriate communications with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant and client contact and support.
• Occasionally perform Security Professional duties by standing post as needed, without exceeding 50% of any given workweek.

Benefits

• Medical, dental, and vision coverage.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED